Luxury Front Office Supervisor – Guest Experience Leader

Jobs at Dubai; Abu Dhabi; On-site; AED 100,000 - 156,000; Full time

Job summary

Shangri-La Service Apartments in Abu Dhabi seeks a Front Office Supervisor to lead the guest reception for our 161 fully furnished serviced apartments. You will ensure a warm welcome, smooth check‑in/out, and flawless service delivery in a luxury hospitality environment.

The role requires leadership, attention to detail, and the ability to manage a fast‑paced front desk with cross‑department coordination, including housekeeping and engineering, to exceed guest expectations.

Qualifications

• Experience in luxury hospitality/customer service.
• Proven leadership and team-management abilities.
• Strong communication and guest-relations skills.

Responsibilities

• Interact with clients and understand their needs.
• Keep Check-In/Check-Out process smooth and enjoyable for the guest.
• Ensure cash handling and credit policies/procedures are followed.
• Maintain a high standard of professionalism amongst Front Office colleagues.
• Make sure that the department remains clean, tidy and presentable at all times.
• Review guest requests and where possible make sure they are acknowledged and carried out.
• Anticipate and exceed guests wants and needs.
• Coordinate daily with housekeeping and engineering to ensure maintenance/cleanliness is a priority.
• Empathetically listen to client queries/complaints and work with colleagues/Service Manager to find solutions.

Skills

Luxury hospitality

Customer service

Leadership

Attention to detail

Team coordination

Job description

Shangri-La Service Apartments in Abu Dhabi seeks a Front Office Supervisor to lead the guest reception for our 161 fully furnished serviced apartments. You will ensure a warm welcome, smooth check‑in/out, and flawless service delivery in a luxury hospitality environment.

The role requires leadership, attention to detail, and the ability to manage a fast‑paced front desk with cross‑department coordination, including housekeeping and engineering, to exceed guest expectations.