Front Office Lead - VIP & Guest Experience

Yas World Resort, Vignette Collection by IHG; Abu Dhabi Emirate; On-site; AED 67,000 - 112,000; Full time

Job summary

Yas Plaza Hotels by Aldar Hospitality in Abu Dhabi is seeking a Front Office Supervisor to lead and supervise all Guest Service Agent operations, ensuring exceptional guest service standards at all times. You will oversee daily activities, monitor team performance, and guide colleagues to achieve departmental objectives.

The role focuses on smooth check-in/check-out, VIP arrivals, room allocations, and coordinating with other departments to maintain seamless service across our six-hotel Yas

Qualifications

• Supervise Front Office shift operations to ensure excellent guest service.
• Coordinate check-in/check-out and guest service activities.
• Train and support Front Office colleagues to meet standards.

Responsibilities

• Oversee Front Office shift operations and staff performance.
• Monitor VIP arrivals, room allocations, and special requests.
• Prepare and submit operational and financial reports.
• Handle night audit duties and distribute daily reports.
• Coordinate with other departments to ensure seamless operations.

Skills

Front Office supervision

Guest service excellence

Team coaching

VIP handling

Shift coordination

Operational reporting

Job description

Yas Plaza Hotels by Aldar Hospitality in Abu Dhabi is seeking a Front Office Supervisor to lead and supervise all Guest Service Agent operations, ensuring exceptional guest service standards at all times. You will oversee daily activities, monitor team performance, and guide colleagues to achieve departmental objectives.

The role focuses on smooth check-in/check-out, VIP arrivals, room allocations, and coordinating with other departments to maintain seamless service across our six-hotel Yas