Front Office Team Leader - Guest Experience & Excellence

Andaz; Abu Dhabi; On-site; AED 100,000 - 179,000; Full time

Job summary

Andaz Capital Gate Abu Dhabi is seeking a dynamic Team Leader – Front Office to supervise daily front desk operations and deliver an exceptional guest experience.

We expect strong leadership, excellent customer service, and the ability to resolve guest concerns while guiding a professional front office team in a luxury hotel setting.

You will coordinate with other departments, manage shifts (including weekends/holidays), and ensure seamless operations using hotel PMS and MS Office tools.

Qualifications

• Bachelor's degree or diploma in Hospitality Management, Business Administration, or a related field (preferred).
• Minimum 2–4 years of front office experience, including supervisory responsibilities.
• Strong leadership, communication, and interpersonal skills.
• Excellent customer service and problem-solving abilities.
• Proficiency in MS Office and hotel/property management systems.
• Ability to work flexible shifts, including weekends and holidays.
• Fluent in English; additional languages are an advantage.

Skills

Leadership

Communication

Interpersonal skills

Customer service

Problem-solving

MS Office

PMS

Education

Bachelor's degree or diploma in Hospitality Management, Business Administration

Tools

MS Office

PMS (hotel systems)

Job description

Andaz Capital Gate Abu Dhabi is seeking a dynamic Team Leader – Front Office to supervise daily front desk operations and deliver an exceptional guest experience.

We expect strong leadership, excellent customer service, and the ability to resolve guest concerns while guiding a professional front office team in a luxury hotel setting.

You will coordinate with other departments, manage shifts (including weekends/holidays), and ensure seamless operations using hotel PMS and MS Office tools.