Team Leader - Front Office

ANdAZ; Abu Dhabi; On-site; AED 78,000 - 123,000; Full time

Job summary

Andaz Capital Gate Abu Dhabi seeks a dynamic Team Leader – Front Office to oversee daily Front Office operations and elevate guest experiences. You will lead the team, ensure seamless desk operations, and uphold the highest hospitality standards.

The ideal candidate brings 2–4 years of front office experience with supervisory responsibilities, strong leadership and communication skills, and fluency in English; additional languages are a plus. Flexibility for shifts is required.

Qualifications

• Bachelor's degree or diploma in hospitality-related field.
• 2–4 years front office experience with supervisory responsibilities.
• Strong leadership, communication, and interpersonal skills.
• Fluent in English; additional languages are an advantage.

Responsibilities

• Lead day-to-day operations of the Front Office team.
• Deliver an exceptional guest experience and maintain high hospitality standards.
• Resolve guest concerns and drive operational excellence.
• Foster a positive and professional environment for guests and colleagues.

Skills

Leadership

Customer service

Communication

Problem-solving

MS Office

PMS / Property management

Flexibility

Languages

Education

Bachelor's or Diploma in Hospitality Management

Tools

Opera PMS

Job description

Job Description:

Organization - Andaz Capital Gate Abu Dhabi

Summary

We are seeking a dynamic, service-oriented, and experienced Team Leader – Front Office to lead the day-to-day operations of our Front Office team and deliver an exceptional guest experience. This role is responsible for ensuring seamless front desk operations, maintaining the highest standards of hospitality, and fostering a positive and professional environment for both guests and team members. The ideal candidate will demonstrate strong leadership skills, a passion for customer service, and the ability to effectively manage guest interactions, resolve concerns, and drive operational excellence

Qualifications

• Bachelor's degree or diploma in Hospitality Management, Business Administration, or a related field (preferred).
• Minimum 2–4 years of front office experience, including supervisory responsibilities.
• Strong leadership, communication, and interpersonal skills.
• Excellent customer service and problem-solving abilities.
• Proficiency in MS Office and hotel/property management systems.
• Ability to work flexible shifts, including weekends and holidays.
• Fluent in English; additional languages are an advantage.