Front Office Supervisor – Service Apartments

Jobs at Dubai; Abu Dhabi; On-site; AED 100,000 - 156,000; Full time

Job summary

Shangri-La Service Apartments in Abu Dhabi seeks a Front Office Supervisor to lead the guest reception for our 161 fully furnished serviced apartments. You will ensure a warm welcome, smooth check‑in/out, and flawless service delivery in a luxury hospitality environment.

The role requires leadership, attention to detail, and the ability to manage a fast‑paced front desk with cross‑department coordination, including housekeeping and engineering, to exceed guest expectations.

Qualifications

• Experience in luxury hospitality/customer service.
• Proven leadership and team-management abilities.
• Strong communication and guest-relations skills.

Responsibilities

• Interact with clients and understand their needs.
• Keep Check-In/Check-Out process smooth and enjoyable for the guest.
• Ensure cash handling and credit policies/procedures are followed.
• Maintain a high standard of professionalism amongst Front Office colleagues.
• Make sure that the department remains clean, tidy and presentable at all times.
• Review guest requests and where possible make sure they are acknowledged and carried out.
• Anticipate and exceed guests wants and needs.
• Coordinate daily with housekeeping and engineering to ensure maintenance/cleanliness is a priority.
• Empathetically listen to client queries/complaints and work with colleagues/Service Manager to find solutions.

Skills

Luxury hospitality

Customer service

Leadership

Attention to detail

Team coordination

Job description

Front Office Supervisor – Service Apartments (171423)

Front Office Supervisor

Shangri-La Service Apartments, Qaryat al Beri, Abu Dhabi

An amazing opportunity has come up for a talented individual to join our team as a Front Office Supervisor in the Service Apartments. The Front Office is an integral part of Shangri-La Qaryat al Beri, it is the guest’s first experience of what we have to offer when they step through our doors which is why we encourage those who wish to deliver the best experience for both guests and colleagues to apply.

What are we looking for?

• A high level of Standards.
• Efficiency and punctuality.
• Attention to detail.
• A warm and friendly character.
• Ability to work in a fast-paced environment.
• An individual who leads and inspires others.
• Previous experience in luxury hospitality/customer service.
• Lives and breathes the Shangri-La Values.

What will you do?

• Interact with clients and understand their needs.
• Keep Check-In/Check-Out process smooth and enjoyable for the guest.
• Ensure cash handling and credit policies/procedures are followed.
• Maintain a high standard of professionalism amongst Front Office colleagues.
• Make sure that the department remains clean, tidy and presentable at all times.
• Review guest requests and where possible make sure they are acknowledged and carried out.
• Anticipate and exceed guests wants and needs.
• Coordinate daily with housekeeping and engineering to ensure maintenance/cleanliness is a priority.
• Empathetically listen to client queries/complaints and work with colleagues/Service Manager to find solutions.

Shangri-La Service Apartments, Qaryat Al Beri, Abu Dhabi

To meet the needs of long‑staying guests, the hotel offers 161 fully‑furnished spacious serviced apartments ranging from studios to four‑bedroom units. The hotel is located within the acclaimed Qaryat Al Beri complex, on a one‑kilometre stretch of private beach overlooking the strait that separates Abu Dhabi Island from the mainland. The hotel is conveniently located next to a souk, offering a variety of shops under one roof. It is only a ten‑minute drive from the city’s international airport, five minutes from the golf course and the Convention Centre, and 15 minutes from the Corniche and the city centre.

Shangri-La and Traders Hotel, Qaryat al Beri, Abu Dhabi is an equal opportunity employer. We believe in hiring a diverse workforce and committed to non‑discrimination on any protected basis, or any other basis covered under applicable law. We respect your privacy, and committed to protecting the privacy, confidentiality and security of the personal data you provide to us or that we collect about you when you use our website www.shangri-la.com/careers, or when you otherwise interact with us. We are aware of our responsibilities to protect your personal data, to keep it secure and to comply with applicable privacy and data protection laws. For the purposes of this Privacy Policy, “personal data” shall have the meaning as given to it by applicable privacy or data protection laws. Also, we adhere and compl ...