Senior Hostess: Luxury Front Desk & Guest Experience Lead

Luxury Collection; Abu Dhabi; On-site; AED 67,000 - 100,000; Full time

Job summary

The Luxury Collection in Abu Dhabi is seeking a guest services professional to process check-ins, verify identities, assign rooms, and handle payments with accuracy.

You will balance cash, prepare daily reports, assist guests with requests, coach team members, and uphold the luxury standards that define our brand.

Strong communication, attentiveness to detail, and a commitment to inclusive service are essential for success in this on-site role.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.

Responsibilities

• Process guest check-ins, verifying guest identity, form of payment, assigning room and issuing room key.
• Balance and drop receipts; handle all payment types and prepare cashier/closing reports.
• Provide directions and property information; accommodate guest requests and follow up to ensure requests are met.
• Assist management in training, evaluating, counseling, motivating and coaching employees; uphold policy and safety procedures.

Education

High school diploma or G.E.D. equivalent

Job description

The Luxury Collection in Abu Dhabi is seeking a guest services professional to process check-ins, verify identities, assign rooms, and handle payments with accuracy.

You will balance cash, prepare daily reports, assist guests with requests, coach team members, and uphold the luxury standards that define our brand.

Strong communication, attentiveness to detail, and a commitment to inclusive service are essential for success in this on-site role.