Guest Experience Leader – Front Office (Luxury Hotel)

Pullman Hotels & Resorts; Ras Al Khaimah; On-site; AED 180,000 - 340,000; Full time

Job summary

Pullman Hotels & Resorts is seeking a Front Office Manager to lead our guest-facing team in a luxury Ras al-Khaimah property. You will oversee the welcome experience, room allocation, and departures, while coaching staff to deliver personalized, natural service that aligns with the Pullman personality.

Ideal candidates bring hands-on Front Office leadership, strong organizational skills, and expertise with Opera Cloud to ensure efficient operations, VIP handling, and consistency across shifts.

Qualifications

• Previous experience as a Front Office Manager or in a comparable Front Office leadership role.
• Proven track record of delivering high standards of service in a luxury hotel environment.
• Hands-on experience with Opera Cloud is required.

Responsibilities

• Lead the Front Office team to create a welcoming, personalized guest experience from arrival to departure.
• Oversee staffing, rosters, and scheduling to meet occupancy and forecast demand.
• Maintain a visible presence, coach the team in real time, and ensure smooth check-in/out processes.

Skills

Front Office leadership

Opera Cloud

VIP handling

Tools

Opera Cloud

Job description

Pullman Hotels & Resorts is seeking a Front Office Manager to lead our guest-facing team in a luxury Ras al-Khaimah property. You will oversee the welcome experience, room allocation, and departures, while coaching staff to deliver personalized, natural service that aligns with the Pullman personality.

Ideal candidates bring hands-on Front Office leadership, strong organizational skills, and expertise with Opera Cloud to ensure efficient operations, VIP handling, and consistency across shifts.