Luxury Front Office Assistant Manager

Dukes The Palm Dubai Hotel; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Dukes The Palm Dubai Hotel is seeking an Assistant Front Office Manager to lead the front office team and ensure exceptional guest experiences in a luxury setting on the Palm Jumeirah. The role focuses on overseeing daily check-ins/outs, resolving guest concerns, and collaborating with other departments to optimize service quality and efficiency.

The ideal candidate has prior experience in a large luxury property (500+ keys) and a solid customer service mindset, with strong communication,

Qualifications

• Experience in a large luxury hotel (500+ keys)
• Pre-opening experience is an advantage
• Full working knowledge of Opera system

Responsibilities

• Lead and manage the front office team.
• Develop and implement strategies to enhance guest satisfaction and operational efficiency.
• Oversee daily front desk operations, including check-ins, check-outs, and guest inquiries.
• Train and motivate front office staff to deliver high-quality customer service.
• Manage guest complaints and resolve issues promptly and professionally.
• Coordinate with other departments to ensure seamless guest experiences.

Skills

Opera System

Customer Service

Communication

Leadership

Organizational Skills

Job description

Dukes The Palm Dubai Hotel is seeking an Assistant Front Office Manager to lead the front office team and ensure exceptional guest experiences in a luxury setting on the Palm Jumeirah. The role focuses on overseeing daily check-ins/outs, resolving guest concerns, and collaborating with other departments to optimize service quality and efficiency.

The ideal candidate has prior experience in a large luxury property (500+ keys) and a solid customer service mindset, with strong communication,