Duty Manager - Front Office - Jumeirah Saadiyat Island

Jumeirah; Abu Dhabi; On-site; AED 190,000 - 230,000; Full time

Benefits offered by this job

Healthcare & life insurance

Paid annual leave

Colleague discounts

Learning & development

Job summary

Jumeirah Saadiyat Island in Abu Dhabi is seeking a Duty Manager for the Front Office to ensure seamless guest arrivals and departures and uphold brand standards.

You will lead the Front Office team, coordinate with Housekeeping and Engineering, handle guest queries, and report on operations, with a focus on service excellence and luxury hospitality.

Qualifications

• 4-5 years of experience in a similar role within luxury hospitality.
• Bachelor’s Degree in Hospitality, Business, or related field.
• Software competencies – Microsoft Office programs (Intermediate to Advanced).
• Leadership and team management skills; additional language is desirable.

Responsibilities

• Support daily Front Office operations and ensure smooth guest arrivals and departures.
• Act as the main point of contact for guests, handling queries and resolving issues professionally.
• Coordinate with Housekeeping, Engineering, and other departments to ensure service excellence.
• Supervise Front Office team members during shifts and provide guidance as needed.
• Ensure compliance with hotel policies, procedures, and brand standards.
• Assist with reporting, shift handovers, and operational follow-up.

Skills

Front Office

Guest Service

Team Leadership

MS Office

Communication

Multi-lingual

Education

Bachelor’s Degree in Hospitality or related field

Job description

Duty Manager - Front Office - Jumeirah Saadiyat Island

United Arab Emirates

Trending

Job Description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

About Jumeirah Saadiyat Island:

Nestled within Abu Dhabi’s pristine coastline, Jumeirah Saadiyat Island is one of Jumeirah’s flagship eco-conscious properties and the first in the Middle East to earn the Ocean Champion Badge from The Oceanic Standard. The resort offers direct beachfront access, a range of ocean-inspired accommodation including private villas, seven dining venues, and a dedicated wellness centre and spa, with innovative treatments and therapies.

About the Job:

An exciting opportunity has arisen for a Duty Manager to join Jumeirah Saadiyat Island.

The main duties and responsibilities of this role include:

Support daily Front Office operations and ensure smooth guest arrivals and departures

Act as the main point of contact for guests, handling queries and resolving issues professionally

Coordinate closely with Housekeeping, Engineering, and other departments to ensure service excellence

Supervise Front Office team members during shifts and provide guidance when needed

Ensure compliance with hotel policies, procedures, and brand standards

Assist with reporting, shift handovers, and operational follow-up

About You:

The ideal candidate for this position will have the following experience and qualifications:

• 4-5 years of experience in a similar role in the luxury hospitality industry.
• Bachelor’s Degree In Hospitality, Business, or any other relevant field
• Software competencies – Microsoft Office programs (Intermediate | Advanced)
• Leadership and team management skills
• Additional language is desirable.

About the Benefits

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Comprehensive healthcare and life insurance coverage
• Paid annual leave entitlement
• Performance-based incentives tailored to your role
• Competitive tax-free salary paid in UAE Dirhams (AED)