VIP Guest Experience Manager

Accor; Dubai; On-site; AED 112,000 - 167,000; Full time

Job summary

Accor in Dubai seeks a Guest Relations leader to oversee VIP services and guest satisfaction, ensuring alignment with Sofitel standards and brand philosophy. You will supervise Guest Relations Officers, coordinate with Concierge and other departments, and greet guests personally to enhance a memorable stay.

The role requires 3–5 years in guest relations with supervisory experience, strong English skills, and the ability to manage multi-cultural teams while upholding grooming and service

Qualifications

• Degree in Tourism & Hotel Management is required.
• Strong written and verbal English communication.
• Ability to lead and develop a diverse team.

Responsibilities

• Live the company goal, philosophy, vision and values at all times.
• Maintain grooming standards and be a continual information source for guests.
• Prepare weekly duty rosters and supervise Guest Relations Officers.
• Inform the manager of problems and liaise with Assistant GRC.
• Coordinate with related departments to handle guest requests and complaints.
• Conduct VIP tours, site inspections and special room drops.
• Escort VIPs to suites and guests to their destinations.
• Greet residence guests personally and promote in-house facilities.
• Handle guest complaints per Sofitel standards with follow-up actions.
• Complete departure lists and contact VIP guests as needed.
• Support Club members with benefits and ensure VIP service.
• Coordinate events with Concierge/Butler and Sofitel Club.
• Prepare compendiums and maintain guest history records.
• Maintain cleanliness of the Guest Relations desk and lobby.
• Attend daily/monthly briefings; comply with policies and Sofitel standards.
• Perform related duties and special projects as needed.

Skills

English communication

Guest relations

Supervisory

Teamwork

Education

Degree in Tourism & Hotel Management

Job description

Accor in Dubai seeks a Guest Relations leader to oversee VIP services and guest satisfaction, ensuring alignment with Sofitel standards and brand philosophy. You will supervise Guest Relations Officers, coordinate with Concierge and other departments, and greet guests personally to enhance a memorable stay.

The role requires 3–5 years in guest relations with supervisory experience, strong English skills, and the ability to manage multi-cultural teams while upholding grooming and service