Luxury Guest Experience Lead

Accor; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Sofitel Dubai Jumeirah Beach, part of Accor, seeks an Assistant Guest Experience Manager to lead Guest Relations, Lobby and Executive Club operations, ensuring a seamless luxury journey from arrival to departure across all touchpoints.

You will partner with Front Office leadership to elevate brand loyalty, analyze guest feedback, drive service recovery, and uphold LQA and hotel SOPs, while mentoring teams to deliver tailor-made, memorable experiences daily.

Qualifications

• Minimum 2 years in a supervisory or assistant manager role in Guest Relations, Front Office, or Guest Experience in a 5-star luxury hotel.
• Strong leadership, emotional intelligence, and problem-solving skills.

Responsibilities

• Oversee daily Front Lobby, Guest Relations, and Welcome Lounge operations with guest-centric presence.
• Coordinate with Front Desk, Bell Desk, Guest Relations, and Butler Services to ensure service continuity.
• Inspect public areas and VIP spaces, addressing deficiencies promptly.
• Lead VIP guest protocols, including tailored welcomes and private escorts.
• Capture and share guest delight stories to inspire hotel-wide innovation.
• Promote brand onboarding, luxury service standards, and staff training.

Skills

Guest relations

Front Office

Staff training

Brand standards

Tools

Opera PMS

Microsoft Office

Job description

Sofitel Dubai Jumeirah Beach, part of Accor, seeks an Assistant Guest Experience Manager to lead Guest Relations, Lobby and Executive Club operations, ensuring a seamless luxury journey from arrival to departure across all touchpoints.

You will partner with Front Office leadership to elevate brand loyalty, analyze guest feedback, drive service recovery, and uphold LQA and hotel SOPs, while mentoring teams to deliver tailor-made, memorable experiences daily.