Luxury Front Desk Assistant Manager — VIP Guest Experience

Jumeirah; United Arab Emirates; On-site; AED 120,000 - 180,000; Full time

Benefits offered by this job

Inclusive work environment

Learning & Development programs

Internal mobility

Colleague discounts on stays

Healthcare and life insurance

Paid annual leave

Performance-based incentives

Tax-free salary in AED

Job summary

Jumeirah Saadiyat Island is seeking an Assistant Front Desk Manager in Abu Dhabi. You will manage guest profiles, coordinate across departments to capture preferences, and ensure VIP arrival readiness with thoughtful amenities.

Ideal candidates have 3–5 years in a luxury hotel, a Bachelor's in hospitality, and strong Microsoft Office skills, plus leadership and team management capabilities.

Qualifications

• 3–5 years of experience in a luxury hotel.
• Bachelor's degree in hospitality or related field.
• Proficiency in Microsoft Office (Intermediate–Advanced).
• Strong problem-solving, leadership and team-management abilities.

Responsibilities

• Maintain accurate guest profiles and history records, including preferences and requests.
• Coordinate with departments to communicate guest preferences prior to arrival for seamless experiences.
• Prepare arrivals lists for VIP guests, arrange amenity orders and room readiness.
• Conduct daily courtesy calls and ensure warm welcomes with amenities.
• Ensure VIP amenities are delivered timely and suite guests receive special services.
• Assist with guest escort on arrival and oversee lobby greeters.

Skills

Office proficiency

Problem solving

Leadership

Team management

Education

Bachelor's degree in hospitality

Tools

Microsoft Office

Job description

Jumeirah Saadiyat Island is seeking an Assistant Front Desk Manager in Abu Dhabi. You will manage guest profiles, coordinate across departments to capture preferences, and ensure VIP arrival readiness with thoughtful amenities.

Ideal candidates have 3–5 years in a luxury hotel, a Bachelor's in hospitality, and strong Microsoft Office skills, plus leadership and team management capabilities.