Assistant Manager Front Desk UAE National - Front Office - Jumeirah Saadiyat Island

Jumeirah; Dubai; On-site; AED 201,000 - 290,000; Full time

Benefits offered by this job

Staff discounts on stays

Healthcare and life insurance

Paid annual leave

Learning & Development programs

Internal mobility

Tax-free salary in AED

Job summary

Jumeirah Saadiyat Island in the UAE invites an experienced Assistant Front Desk Manager to lead guest relations and frontline operations. You will maintain guest profiles, coordinate with departments, and ensure VIP arrivals meet luxury standards.

The role offers a supportive environment, opportunities for professional development, colleague discounts, healthcare coverage, and a tax-free salary in AED, with a clear career path within Jumeirah's global network.

Qualifications

• 3–5 years of experience in a luxury hotel.
• Bachelor’s degree in hospitality or related field.
• Proficiency in Microsoft Office and hotel software is expected.

Responsibilities

• Maintain accurate guest profiles and history with preferences and requests.
• Coordinate with departments to communicate guest preferences prior to arrival.
• Prepare for VIP arrivals, ensure room readiness and amenity orders.
• Conduct daily courtesy calls and welcome guests with warm hospitality.
• Ensure VIP amenities are delivered timely; assist with special services for suites.

Skills

Guest relations

Leadership

Communication

Problem solving

Team management

Education

Bachelor's degree in Hospitality

Tools

Microsoft Office

Opera PMS

Job description

Job Description:

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

About Jumeirah Saadiyat Island:

Nestled within Abu Dhabi’s pristine coastline, Jumeirah Saadiyat Island is one of Jumeirah’s flagship eco-conscious properties and the first in the Middle East to earn the Ocean Champion Badge from The Oceanic Standard. The resort offers direct beachfront access, a range of ocean-inspired accommodation including private villas, seven dining venues, and a dedicated wellness centre and spa, with innovative treatments and therapies.

About the Job

An exciting opportunity has arisen for an Assistant Front Desk Managerto join Jumeirah Saadiyat Island.

• Ensure accurate and up-to-date guest profiles and history records are maintained, including preferences and special requests.
• Collaborate with various departments to communicate guest preferences and special requests prior to their arrival, ensuring a seamless experience.
• Check arrivals list and ensure all necessary preparations are made for VIP guests, including amenity orders and room readiness.
• Conduct daily courtesy calls to guests and ensure a warm welcome upon arrival, including offering scented towels and welcome drinks.
• Ensure timely delivery of VIP amenities and spot-check amenities for long-staying guests to maintain guest satisfaction.
• Assist with guest escort upon arrival and ensure suite guests or VIPs are offered special services such as the Jumeirah unpacking service.
• Ensure lobby greeters or guest relations staff are always present to welcome and assist guests.

About You:

The ideal candidate for this position will have the following experience and qualifications:

• 3-5 years of experience in a luxury Hotel.
• Bachelor’s degree in hospitality or any other relevant field.
• Software competencies – Microsoft Office programs (Intermediate | Advanced).
• Problem solving.
• Leadership and team management skills.

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Comprehensive healthcare and life insurance coverage
• Paid annual leave entitlement
• Performance-based incentives tailored to your role
• Competitive tax-free salary paid in UAE Dirhams (AED)

Requirements: