Luxury F&B Reservations Sales Agent

FIVE Hotels and Resorts; Dubai; On-site; AED 24,000 - 29,000; Full time

Job summary

FIVE Hotels and Resorts in Dubai seeks a Reservations Sales Agent with 1–2 years in a Luxury Hotel environment. You will manage inbound reservations, upsell FIVE’s dining and entertainment offerings, and deliver impeccable guest service with strong communication skills in English.

Proficiency in Opera PMS and Microsoft Office is required, along with a proactive, detail-oriented, guest-centric approach to drive revenue and guest satisfaction.

Qualifications

• 1–2 years of Sales experience in a Luxury Hotel environment in the UAE.
• Proficiency with Opera PMS and Microsoft Office apps (Word, Excel, Outlook).
• Fluency in English; additional languages are a plus.

Responsibilities

• Handle inbound reservations inquiries and convert them into confirmed bookings.
• Upsell and showcase FIVE’s Food & Beverage offerings to guests.
• Answer calls and chats promptly with a friendly, FIVE-styled service tone.
• Maintain accuracy in guest records and ensure guest satisfaction and profitability.

Skills

Sales experience

Guest service

Communication

English fluency

Tools

Opera PMS

Word

Excel

Outlook

Job description

FIVE Hotels and Resorts in Dubai seeks a Reservations Sales Agent with 1–2 years in a Luxury Hotel environment. You will manage inbound reservations, upsell FIVE’s dining and entertainment offerings, and deliver impeccable guest service with strong communication skills in English.

Proficiency in Opera PMS and Microsoft Office is required, along with a proactive, detail-oriented, guest-centric approach to drive revenue and guest satisfaction.