Luxury Reservations & Sales Specialist

Paramount Hotel Dubai; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

Paramount Hotel Dubai is seeking a Reservations Agent to handle high-volume sales and service queries via telephone, fax, and email, delivering courteous, efficient service and accurate bookings.

You will upsell all products and services, process reservations, assist guests with amendments or cancellations, and prepare confirmations, using Opera PMS and Microsoft Office in a multicultural luxury environment.

Qualifications

• Minimum 1 year of Reservations experience in a luxury 5-star hotel.
• Knowledge of Opera PMS is required.
• Proficient in Microsoft Office applications.
• Bachelor's degree in Business Administration or a related field is preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Handle high volumes of sales and service queries via telephone, fax, and email in a courteous and efficient manner.
• Represent the company by following standard operating procedures.
• Proactively sell and upsell all products and services within the property.
• Make reservations based on customer requirements and assist with amendments or cancellations.
• Prepare letters of confirmation and ensure accurate records.

Skills

Communication skills

Interpersonal skills

Customer service

Education

Bachelor's degree in Business Administration or related field

Tools

Opera PMS

Microsoft Office

Job description

Paramount Hotel Dubai is seeking a Reservations Agent to handle high-volume sales and service queries via telephone, fax, and email, delivering courteous, efficient service and accurate bookings.

You will upsell all products and services, process reservations, assist guests with amendments or cancellations, and prepare confirmations, using Opera PMS and Microsoft Office in a multicultural luxury environment.