VIP Guest Experience Specialist

FIVE Hotels and Resorts; Dubai; On-site; AED 20,000 - 24,000; Full time

Job summary

FIVE Hotels and Resorts in Dubai is recruiting for a Concierge role. You will welcome guests, anticipate needs, and deliver personalised service that reflects the FIVE brand. Work closely with Front Office and other departments to ensure a seamless and memorable guest journey.

The ideal candidate has 1–2 years in a luxury hotel, fluent English, strong communication skills, and a proactive, can-do attitude. You will uphold health and safety standards and contribute to a vibrant, guest‑centric

Qualifications

• 1–2 years in a luxury hotel is an advantage.
• Fluent English with impeccable verbal and written communication.
• Welcoming and energetic guest interaction style.
• Strong teamwork and collaborative spirit.

Responsibilities

• Welcome and bid farewell to guests warmly and courteously.
• Engage guests with lively discussions and provide personalised service.
• Coordinate with Front Office to ensure seamless service.
• Handle guest inquiries and resolve issues promptly.
• Escort VIP guests and provide facility information.

Skills

Conversationalist

Guest engagement

Teamwork

Communication skills

Job description

FIVE Hotels and Resorts in Dubai is recruiting for a Concierge role. You will welcome guests, anticipate needs, and deliver personalised service that reflects the FIVE brand. Work closely with Front Office and other departments to ensure a seamless and memorable guest journey.

The ideal candidate has 1–2 years in a luxury hotel, fluent English, strong communication skills, and a proactive, can-do attitude. You will uphold health and safety standards and contribute to a vibrant, guest‑centric