Luxury F&B Reservations Specialist

FIVE Hotels and Resorts; Dubai; On-site; AED 24,000 - 29,000; Full time

Job summary

FIVE in Dubai is seeking a Reservations Sales Agent with 1–2 years of luxury hotel experience in the UAE to handle inbound inquiries and convert them into confirmed reservations. You will articulate FIVE’s dining and entertainment options with a premium, guest-centric approach.

Success requires strong English communication, an enthusiastic energy, and the ability to upsell while maintaining high SOP standards. This full-time role demands meticulous attention to guest experience.

Qualifications

• 1-2 years of Sales experience in a Luxury Hotel environment in UAE, focused on F&B Reservations.
• Proficient with Word, Excel and Outlook.
• Exceptional guest-focused energy and strong communication skills.
• Business acumen and analytical ability to drive revenue and manage costs.

Responsibilities

• Act as the initial touch point for guests via phone and online chat with a premium FIVE experience.
• Showcase FIVE’s F&B offerings and upsell to convert inquiries into reservations.
• Assist guests with table reservations, dining and entertainment inquiries, and related requests.
• Maintain SOPs, respond swiftly, and ensure accuracy and confidentiality in records.

Skills

Sales experience

F&B Reservations

Communication skills

English fluency

Tools

Hotel PMS Opera

Word

Excel

Outlook

Job description

FIVE in Dubai is seeking a Reservations Sales Agent with 1–2 years of luxury hotel experience in the UAE to handle inbound inquiries and convert them into confirmed reservations. You will articulate FIVE’s dining and entertainment options with a premium, guest-centric approach.

Success requires strong English communication, an enthusiastic energy, and the ability to upsell while maintaining high SOP standards. This full-time role demands meticulous attention to guest experience.