Luxury Customer Experience Lead (English/Arabic)
Laundristic LLC
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Job summary
Laundristic LLC in Abu Dhabi is seeking an experienced Customer Service Supervisor to lead a multilingual team and manage high-end client interactions across WhatsApp, email and phone.
You will coordinate with delivery teams, oversee billing processes, and ensure confidentiality and exceptional service for VIP clients. The role requires a Bachelor's degree and 5–8 years in customer service with at least 2 years in supervision, with experience in luxury retail or premium garment care.
Qualifications
- Minimum 5-8 years in customer service, with 2+ years in supervision.
- Experience in Luxury retail, Hospitality, premium garment care.
- VIP or high-profile clientele experience preferred.
- Bachelor's degree preferred.
Responsibilities
- Supervise and monitor daily customer service activities, calls, WhatsApp, and email.
- Ensure timely, professional, and personalized responses.
- Handle escalated complaints and sensitive client matters.
- Coordinate between customer service operations and delivery teams.
- Oversee billing, proforma invoices, and discount approvals.
- Maintain accurate records of client communication.
- Train and mentor customer service team members.
- Ensure strict confidentiality of client and brand information.
Skills
Education
Tools
Job description
Laundristic LLC in Abu Dhabi is seeking an experienced Customer Service Supervisor to lead a multilingual team and manage high-end client interactions across WhatsApp, email and phone.
You will coordinate with delivery teams, oversee billing processes, and ensure confidentiality and exceptional service for VIP clients. The role requires a Bachelor's degree and 5–8 years in customer service with at least 2 years in supervision, with experience in luxury retail or premium garment care.
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