Customer Service Supervisor

Laundristic LLC; Abu Dhabi; On-site; AED 180,000 - 300,000; Full time

Job summary

Laundristic LLC in Abu Dhabi is seeking an experienced Customer Service Supervisor to lead a multilingual team and manage high-end client interactions across WhatsApp, email and phone.

You will coordinate with delivery teams, oversee billing processes, and ensure confidentiality and exceptional service for VIP clients. The role requires a Bachelor's degree and 5–8 years in customer service with at least 2 years in supervision, with experience in luxury retail or premium garment care.

Qualifications

• Minimum 5-8 years in customer service, with 2+ years in supervision.
• Experience in Luxury retail, Hospitality, premium garment care.
• VIP or high-profile clientele experience preferred.
• Bachelor's degree preferred.

Responsibilities

• Supervise and monitor daily customer service activities, calls, WhatsApp, and email.
• Ensure timely, professional, and personalized responses.
• Handle escalated complaints and sensitive client matters.
• Coordinate between customer service operations and delivery teams.
• Oversee billing, proforma invoices, and discount approvals.
• Maintain accurate records of client communication.
• Train and mentor customer service team members.
• Ensure strict confidentiality of client and brand information.

Skills

Fluent in English & Arabic

Leadership & team management

Professional communication

WhatsApp & phone service

Complaint resolution

Billing & invoicing

Luxury retail knowledge

Education

Bachelor's degree in Business Administration/Communications

Tools

WhatsApp

Phone support

Job description

Responsibilities

Supervise and monitor daily customer service activities calls WhatsApp email Ensure timely professional and personalized responsesHandle escalated complaints and sensitive client mattersCoordinate between customer service operations and delivery teamsOversee billing proforma invoices and discount approvalsMaintain accurate records of client communicationTrain and mentor customer service team membersEnsure strict confidentiality of client and brand information

Mandatory Skills

• Fluent in English and Arabic
• Strong leadership and team management abilities
• Excellent professional and diplomatic communication skills
• Experience managing WhatsApp and telephone-based service channels
• Strong complaint-resolution and problem-solving skills
• Knowledge of billing and invoicing procedures
• Basic understanding of garment care processes preferred

Personal Qualities

• Mature responsible and well-presented
• Calm under pressure
• Highly organized and detail-oriented
• Strong decision-making ability
• Customer-focused with a service excellence mindset

Minimum Education & Experience

Bachelor's degree in Business Administration, Communications, or a related field preferred.

Minimum of 5-8 years of experience in customer service, with at least 2 years in a supervisory role.

Proven track record of managing a team and driving performance in a fast-paced environment.

Background in Luxury retail, Hospitality and Premium garment care / high-end laundry services.

Experience handling VIP or high-profile clientele is highly preferred.