Arabic-Speaking Luxury Customer Service Advisor

Concentrix; Dubai; On-site; AED 89,280 - 111,600; Full time

Job summary

A global customer experience company is seeking a Customer Service Advisor - Arabic Speaker in Dubai. This role involves responding to customer inquiries via calls and chats while ensuring high-quality service. Candidates should have experience in the luxury retail or hospitality industry and exhibit excellent communication skills in both Arabic and English. The ideal applicant will be detail-oriented, dependable, and ready to work flexible hours. Immediate availability is preferred.

Qualifications

• Previous experience in Luxury Retail or Hospitality industry is preferred.
• Strong command of English and fluent in Arabic.
• Pleasant telephone etiquette and patience in customer interactions.

Responsibilities

• Provide customer service support via calls, chats, and emails.
• Ensure service meets Key Performance Indicators (KPIs).
• Identify customer problems and offer appropriate solutions.

Skills

Customer Service Skills

Communication Skills

Attention to Detail

Problem Solving

Sales Skills

Education

Bachelor's Degree or Equivalent Experience

Tools

PC Knowledge

Job description

A global customer experience company is seeking a Customer Service Advisor - Arabic Speaker in Dubai. This role involves responding to customer inquiries via calls and chats while ensuring high-quality service. Candidates should have experience in the luxury retail or hospitality industry and exhibit excellent communication skills in both Arabic and English. The ideal applicant will be detail-oriented, dependable, and ready to work flexible hours. Immediate availability is preferred.