Luxury Cluster Reservations Specialist

InterContinental Hotels Group; Dubai; On-site; AED 30,000 - 40,000; Full time

Job summary

A global luxury hotel brand seeks a Cluster Reservations Agent to manage reservations and customer service at their Dubai location. The role involves selling hotel products, processing reservations, and maintaining high service standards. Ideal candidates will have experience in reservations or front office, strong communication skills, and knowledge of Opera PMS is a plus. The company offers a competitive salary and various benefits including room discounts.

Benefits

Room discounts

Training opportunities

Qualifications

• Minimum 1 year of front office or reservations experience.
• Intermediate knowledge of Microsoft Office.
• Advanced in writing and speaking English.
• Knowledge of Opera is desirable.
• Knowledge of Arabic language desired.

Responsibilities

• Sell hotel products using up-selling techniques.
• Maintain reservation levels and inform managers.
• Process reservations by phone, fax, or email.
• Prepare sales reports and manage special billing.

Skills

Customer service

Sales techniques

Teamwork

Communication

Knowledge of Opera PMS

Fluency in Arabic

Education

High school diploma or equivalent

Tools

Microsoft Office

Opera PMS

Job description

A global luxury hotel brand seeks a Cluster Reservations Agent to manage reservations and customer service at their Dubai location. The role involves selling hotel products, processing reservations, and maintaining high service standards. Ideal candidates will have experience in reservations or front office, strong communication skills, and knowledge of Opera PMS is a plus. The company offers a competitive salary and various benefits including room discounts.