Elite Aesthetic Clinic Client Relations Lead

Ontime Group; Dubai; On-site; AED 167,000 - 257,000; Full time

Benefits offered by this job

Salary + Benefits

Job summary

Ontime Group in Dubai is seeking an experienced Clinic Client Relations Manager to oversee client relations and support day-to-day operations of an aesthetic clinic. The role requires expertise in the aesthetic or healthcare industry and exceptional client management and communication skills.

Based at a premium clinic in Jumeirah, you will coordinate with doctors, nurses, therapists and administration to deliver outstanding patient experiences and drive retention across cosmetic and wellness

Qualifications

• 2-3 years UAE experience in a client relations, clinic management, or operations role.
• Experience in aesthetic/dermatology/plastic surgery or premium healthcare environments preferred.
• Strong understanding of clinic operations and the aesthetic patient journey.
• Excellent communication, interpersonal, and client-handling skills.
• Professional presentation with a customer-service mindset.
• Strong organizational and problem-solving skills for day-to-day operations.

Responsibilities

• Oversee the overall client journey and ensure high patient satisfaction.
• Manage front-of-house and client relations operations within the clinic.
• Handle client inquiries, concerns, feedback, and escalations professionally.
• Coordinate with doctors, nurses, therapists, and admin teams for smooth operations.
• Support appointment management, client follow-ups, treatment coordination and retention initiatives.
• Maintain service standards aligned with the premium aesthetic brand and patient experience.

Skills

Client relations

Operations

Communication

Organizational

Job description

Ontime Group in Dubai is seeking an experienced Clinic Client Relations Manager to oversee client relations and support day-to-day operations of an aesthetic clinic. The role requires expertise in the aesthetic or healthcare industry and exceptional client management and communication skills.

Based at a premium clinic in Jumeirah, you will coordinate with doctors, nurses, therapists and administration to deliver outstanding patient experiences and drive retention across cosmetic and wellness