Luxury Butler Supervisor - Guest Experience Leader

TALENTMATE; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

Sofitel Dubai The Palm, a luxurious 5-star beachfront resort on Palm Jumeirah, is seeking a Butler Supervisor to lead the Butler team in delivering personalised guest services. You will coordinate VIP arrivals, preferences, and special in-room amenities, ensuring seamless collaboration with Front Office, Housekeeping, and F&B.

The role requires supervisory experience in luxury hospitality, outstanding communication, and discretion to uphold Sofitel’s French art de vivre and Heartist culture.

Qualifications

• Diploma or degree in Hospitality Management or related field preferred.
• Experience in luxury hospitality, preferably in Butler or Front Office.
• Supervisory experience in five-star hotel or luxury resort is an advantage.
• Excellent communication and interpersonal skills.

Responsibilities

• Supervise and support the Butler team to deliver personalized guest services.
• Handle guest requests, preferences, and special arrangements promptly.
• Coordinate VIP arrivals, departures, and in-room amenities.
• Maintain communications with Front Office, Housekeeping, F&B, Concierge for seamless service.
• Monitor daily Butler operations, room assignments, guest profiles, and service standards.
• Conduct briefings, coaching, and training to maintain excellence.
• Address guest feedback and complaints professionally with timely resolution.
• Ensure compliance with hotel policies, brand standards, health and safety.
• Monitor room presentation and readiness of Butler service areas.
• Support Butler Manager in scheduling and performance monitoring.

Skills

Leadership

Guest service

Communication

Team supervision

Education

Diploma or degree in Hospitality Management

Job description

Sofitel Dubai The Palm, a luxurious 5-star beachfront resort on Palm Jumeirah, is seeking a Butler Supervisor to lead the Butler team in delivering personalised guest services. You will coordinate VIP arrivals, preferences, and special in-room amenities, ensuring seamless collaboration with Front Office, Housekeeping, and F&B.

The role requires supervisory experience in luxury hospitality, outstanding communication, and discretion to uphold Sofitel’s French art de vivre and Heartist culture.