Luxury Apartments Concierge - Guest Experience Lead

Fairmont Hotels & Resorts; Dubai; On-site; AED 240,000 - 360,000; Full time

Benefits offered by this job

Discounted Accor rates for you and家庭

Dining and wellness discounts

Job summary

Fairmont Dubai invites you to join as an Apartments Concierge, greeting Guests with a welcoming smile and offering assistance on arrival. You will know the hotel well and present a polished professional image to ensure a luxurious first impression.

Key duties include guiding Guests, coordinating with Bell Persons and Housekeeping, maintaining safety and cleanliness, and supporting a premium guest experience in a luxury setting.

Qualifications

• Fluent in English (verbal and written) is essential.
• Second language is an asset.
• Physically capable to lift/move luggage.
• Good knowledge of Dubai and the hotel environment.
• Experience in the role is an asset, but not required.

Responsibilities

• Welcome every Guest entering the Apartments.
• Remain observant and respond to each Guest passing through the front entrances of the Apartments.
• Ensure Guests leaving the Apartments are attended to and offered assistance.
• Follow all applicable Occupational Health and Safety regulations.
• Attempt to open all doors for incoming and outgoing Guests.
• Give clear directions for Guests to retrieve their car when issuing a valet ticket.
• Report suspicious people or behavior to security personnel.
• Arrange taxi transport for all Guests who require it.
• Be an ambassador for the hotel by providing an excellent first impression of the hotel to the Guest.
• Attend shift briefing at start of shift to stay updated with hotel happenings.
• Follow all procedures as outlined in the Fairmont Code of Ethics booklet.
• Work closely with the Bell Persons, providing accurate information with regards to Guests’ Apartment numbers.
• Assist the Housekeeping department by maintaining the cleanliness of the Apartment driveway.
• Perform other duties as requested by management.

Skills

English skills

Dubai knowledge

Guest oriented

Flexible hours

Well presented

Job description

Fairmont Dubai invites you to join as an Apartments Concierge, greeting Guests with a welcoming smile and offering assistance on arrival. You will know the hotel well and present a polished professional image to ensure a luxurious first impression.

Key duties include guiding Guests, coordinating with Bell Persons and Housekeeping, maintaining safety and cleanliness, and supporting a premium guest experience in a luxury setting.