Head Concierge: Luxury Guest Experience Leader

AccorHotel; Dubai; On-site; AED 334,800 - 669,600; Full time

Job summary

DELANO Dubai, part of AccorHotels, seeks a Head Concierge to lead a luxury concierge team in delivering exceptional guest experiences at our prestigious Dubai property. The role emphasizes proactive, intuitive service and deep knowledge of local dining, attractions and hotel amenities to craft bespoke guest itineraries.

You will oversee staffing, training, and collaboration with other departments to ensure seamless guest interactions and the highest standards of service throughout the stay.

Qualifications

• Minimum 5 years of experience in a similar luxury hotel role.
• Proven leadership and team management abilities.
• Exceptional guest service and communication skills.

Responsibilities

• Lead and inspire the concierge team to deliver unparalleled service and personalized guest interactions.
• Support associates in delivering top-tier customer service across all touchpoints.
• Manage front drive operations and coordinate with valet, bellman and doorman services.
• Optimize staffing levels for peak efficiency and guest satisfaction.
• Maintain impeccable presentation of luggage rooms and hotel assets.
• Engage with guests during peak times promptly addressing their needs in public areas.
• Review guest feedback with associates to foster continuous improvement.
• Conduct training sessions to refine guest interactions and service excellence.
• Promote hotel amenities and uphold lobby cleanliness and orderliness.
• Develop efficient work schedules aligned with occupancy forecasts.
• Ensure high standards of appearance, punctuality and performance among team members.
• Supervise the Concierge team to ensure consistent delivery of exceptional service.
• Address guest concerns promptly collaborating with department heads and management.
• Assist guests with inquiries and arrangements during their stay balancing operational needs effectively.
• Provide comprehensive information on hotel services and local attractions.

Skills

International Experience

Guest service

Team leadership

Job description

DELANO Dubai, part of AccorHotels, seeks a Head Concierge to lead a luxury concierge team in delivering exceptional guest experiences at our prestigious Dubai property. The role emphasizes proactive, intuitive service and deep knowledge of local dining, attractions and hotel amenities to craft bespoke guest itineraries.

You will oversee staffing, training, and collaboration with other departments to ensure seamless guest interactions and the highest standards of service throughout the stay.