Concierge Experience Lead

SmartRecruiters, Inc.; Dubai; Sur place; AED 70 000 - 110 000; Plein temps

Résumé du poste

Accor is seeking a Concierge Leader in Dubai to supervise daily operations, deliver exceptional guest service, and manage VIP experiences. The role requires strong knowledge of local attractions, excellent communication, and proficiency with hotel management software.

Be part of a caring, high-performance hospitality team in a dynamic environment, with opportunities to collaborate across departments and grow your career in hospitality.

Qualifications

• 3-5 years of concierge experience with leadership skills.
• Strong knowledge of local attractions and services.
• Excellent communication and problem-solving abilities.
• Proficiency in hotel management software and multitasking.
• Great attention to detail.

Responsabilités

• Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service.
• Handle special requests, ensuring prompt and efficient service.
• Manage VIP guest experiences, ensuring their expectations are exceeded.
• Address guest concerns and resolve complaints professionally.
• Maintain an updated knowledge of local attractions, events, and services.
• Collaborate with hotel departments, including front office and guest relations, to ensure seamless service.

Connaissances

Concierge leadership

Local attractions knowledge

Excellent communication

Hotel management software

Attention to detail

Outils

Hotel management software

Description du poste

Accor is seeking a Concierge Leader in Dubai to supervise daily operations, deliver exceptional guest service, and manage VIP experiences. The role requires strong knowledge of local attractions, excellent communication, and proficiency with hotel management software.

Be part of a caring, high-performance hospitality team in a dynamic environment, with opportunities to collaborate across departments and grow your career in hospitality.