Guest Relations Team Lead, Luxury Hospitality

Atlantis Resorts; Dubai; On-site; AED 201,000 - 290,000; Full time

Benefits offered by this job

F&B privileges

Discounted hotel rates

Health insurance (incl. dental)

Annual flights home

Life insurance

Incentive program

Wellness & social initiatives

Job summary

Atlantis The Palm in Dubai, UAE, seeks a Guest Relations Team Leader to supervise daily operations, assist VIP guests, and coach a diverse team to uphold luxury service standards. The role emphasizes proactive guest care and conflict resolution in a 5-star environment.

Ideal candidates have prior guest relations or front office experience in ultra-luxury hotels, with previous supervisory responsibilities and outstanding communication. A comprehensive benefits package is offered.

Qualifications

• Experience in Guest Relations/Front Office in a 5-star ultra-luxury environment.
• Previous candidate should have team-leading or supervisory experience.
• Excellent communication, interpersonal skills and strong guest-service orientation.

Responsibilities

• Supervise daily Guest Relations operations and assist the Guest Relations Manager.
• Support VIP guests and ensure personalized luxury service standards.
• Guide and develop team members to consistently deliver exceptional experiences.
• Resolve guest concerns promptly and professionally to protect brand reputation.

Skills

Guest relations

Team leadership

Communication skills

Complaint resolution

Job description

Atlantis The Palm in Dubai, UAE, seeks a Guest Relations Team Leader to supervise daily operations, assist VIP guests, and coach a diverse team to uphold luxury service standards. The role emphasizes proactive guest care and conflict resolution in a 5-star environment.

Ideal candidates have prior guest relations or front office experience in ultra-luxury hotels, with previous supervisory responsibilities and outstanding communication. A comprehensive benefits package is offered.