Resort Assistant Manager - Front Services

Atlantis; Dubai; On-site; AED 134,000 - 201,000; Full time

Benefits offered by this job

Medical insurance with dental coverage

Annual flights home

Life insurance

F&B privileges

Job summary

Atlantis The Palm in Dubai is seeking a Resort Assistant Manager - Front Services. Lead daily Front Desk and lobby operations, ensure five-star guest service, and coordinate Front Office with Housekeeping and other departments to deliver seamless arrivals, departures, and in-house experiences.

The ideal candidate has a Bachelor's degree in Hospitality Management and 2–3 years in a comparable management role within international luxury hospitality.

Qualifications

• Bachelor's degree in Hospitality Management or another relevant discipline.
• Between 2 and 3 years of experience in a comparable management role.
• Previous employment with a recognized international luxury hotel or resort.

Responsibilities

• Oversee daily Front Desk and lobby operations.
• Ensure Front Services maintain five-star guest-service standards.
• Monitor arrivals, departures, room readiness, and in-house guest requirements.
• Coordinate Front Office activities with Front Services and Housekeeping.
• Engage other resort departments when requests require additional support.
• Maintain a visible leadership presence in guest-facing areas.
• Welcome guests and provide confident assistance when needed.
• Review important guest information, preferences, and special requirements.
• Monitor service delivery and resolve gaps before they affect guest satisfaction.
• Handle complex concerns and lead appropriate service-recovery actions.
• Follow up with guests to confirm that issues have been resolved.
• Guide colleagues during demanding shifts and high-occupancy periods.
• Communicate operational priorities through clear briefings.
• Coach team members in luxury-service standards and professional conduct.
• Support colleague training, development, and motivation.
• Encourage collaboration and a healthy team environment.
• Ensure departmental procedures and resort policies are followed.
• Maintain clear and timely communication between operational teams.
• Support complete handovers between shifts.
• Represent the resort with integrity, confidence, and destination knowledge.
• Maintain immaculate grooming and professional presentation.
• Identify opportunities to improve Front Services efficiency and consistency.

Skills

Resort operations

Front Services management

Front Desk supervision

Lobby operations

Guest arrivals

Guest departures

In-house guest services

Housekeeping coordination

Five-star hospitality

Team leadership

Education

Bachelor's degree in Hospitality Management

Job description

Resort Assistant Manager - Front Services Job Snapshot Role: Resort Assistant Manager - Front Services Location: Dubai, United Arab Emirates Industry: Hospitality Function: Hotel Management Experience: 2-3 years Job Type: Full-time

Job Details

• Country: United Arab Emirates
• City: Dubai
• Industry: Hospitality
• Function: Hotel Management
• Salary: AED 12000-18000 per month Estimated salary range based on similar jobs in Dubai; please confirm the final offer with the employer.
• Gender: Any
• Candidate Nationality: Any
• Job Type: Full-time

Role Context

The Resort Assistant Manager leads Front Services during daily operations and represents the resort as a visible service ambassador. The role connects Front Office, Housekeeping, and relevant support departments to ensure arrivals, departures, and in-house experiences are coordinated professionally and completed according to resort standards.

Key Responsibilities

• Oversee daily Front Desk and lobby operations.
• Ensure Front Services maintain five-star guest-service standards.
• Monitor arrivals, departures, room readiness, and in-house guest requirements.
• Coordinate Front Office activities with Front Services and Housekeeping.
• Engage other resort departments when requests require additional support.
• Maintain a visible leadership presence in guest-facing areas.
• Welcome guests and provide confident assistance when needed.
• Review important guest information, preferences, and special requirements.
• Monitor service delivery and resolve gaps before they affect guest satisfaction.
• Handle complex concerns and lead appropriate service-recovery actions.
• Follow up with guests to confirm that issues have been resolved.
• Guide colleagues during demanding shifts and high-occupancy periods.
• Communicate operational priorities through clear briefings.
• Coach team members in luxury-service standards and professional conduct.
• Support colleague training, development, and motivation.
• Encourage collaboration and a healthy team environment.
• Ensure departmental procedures and resort policies are followed.
• Maintain clear and timely communication between operational teams.
• Support complete handovers between shifts.
• Represent the resort with integrity, confidence, and destination knowledge.
• Maintain immaculate grooming and professional presentation.
• Identify opportunities to improve Front Services efficiency and consistency.

Ideal Profile

• Bachelor 's degree in Hospitality Management or another relevant discipline.
• Between 2 and 3 years of experience in a comparable management role.
• Previous employment with a recognized international luxury hotel or resort.
• Strong understanding of Front Office, Front Services, lobby, and guest-journey operations.
• Proven ability to coordinate several hotel departments.
• Demonstrates a high level of hospitality and professionalism.
• Able to motivate colleagues and maintain demanding service standards.
• Confident addressing guests and handling complex situations.
• Positive leader who actively promotes teamwork.
• Passionate about employee development and service excellence.
• Polished personal style and impeccable grooming.
• Strong integrity, judgment, and operational awareness.
• Able to remain composed in a fast-paced environment.
• Flexible regarding rotating shifts, nights, weekends, and public holidays.

Skills Set

• Resort operations
• Front Services management
• Front Desk supervision
• Lobby operations
• Guest arrivals
• Guest departures
• In-house guest services
• Housekeeping coordination
• Room-readiness monitoring
• Five-star hospitality
• Service recovery
• Complaint resolution
• Team leadership
• Employee coaching
• Shift briefings
• Operational handovers
• Guest engagement
• Interdepartmental coordination
• Quality monitoring
• Luxury-service standards

Why Join Us

Atlantis offers a competitive tax-free salary in UAE Dirhams, medical insurance with dental coverage, annual flights home, life insurance, incentive opportunities, food and beverage privileges, and discounted rates at Kerzner properties worldwide. Colleagues also benefit from leadership training, career mobility, internal advancement, and a wide range of wellness and social initiatives.

About the Company

Atlantis The Palm is a prestigious Dubai resort on Palm Jumeirah and part of Kerzner International. The property combines 1544 rooms and suites with award-winning restaurants, marine attractions, aquatic entertainment, and extensive personalized services. Its multicultural team of more than 6000 colleagues from 129 nationalities delivers complex resort operations and memorable guest experiences.