Lux Front Desk & Guest Services Agent – Dubai

Atlantis; Dubai; On-site; AED 72,540 - 100,440; Full time

Benefits offered by this job

Competitive tax-free salary

Comprehensive health insurance

Annual flight allowance

Generous food and beverage privileges

Discounted stays across Kerzner properties

Access to training and career mobility programs

Job summary

Atlantis is looking for a Front Office Guest Services Agent at Atlantis The Royal in Dubai, UAE, responsible for ensuring seamless check-in/check-out experiences while delivering personalized guest engagement in a luxury hospitality setting. Key responsibilities include managing all front office operations, cashiering, and guest inquiries.

The ideal candidate will have a Bachelor's in Hospitality Management and at least 2 years of experience in similar roles, benefiting from a competitive tax-free salary and comprehensive personal benefits.

Qualifications

• Minimum 2 years of Front Office experience in a luxury hotel environment.
• Previous experience as Receptionist, Front Office Agent, or Guest Service Agent.
• Excellent communication and customer service skills.

Responsibilities

• Manage smooth and efficient guest check-in and check-out procedures.
• Handle cashiering transactions accurately during day and night shifts.
• Provide detailed information about resort facilities and services.
• Address guest inquiries and special requests promptly and professionally.
• Coordinate with housekeeping and other departments to enhance guest experience.

Skills

Front desk operations management

Guest service excellence

Cashiering and transaction processing

Reservation system proficiency

Multilingual communication

Interdepartmental coordination

Education

Bachelor's degree in Hospitality Management

Tools

Opera

Job description

Atlantis is looking for a Front Office Guest Services Agent at Atlantis The Royal in Dubai, UAE, responsible for ensuring seamless check-in/check-out experiences while delivering personalized guest engagement in a luxury hospitality setting. Key responsibilities include managing all front office operations, cashiering, and guest inquiries.

The ideal candidate will have a Bachelor's in Hospitality Management and at least 2 years of experience in similar roles, benefiting from a competitive tax-free salary and comprehensive personal benefits.