Lux Front Office Duty Manager — VIP Enclave

Wynn Al Marjan Island; Dubai; On-site; AED 240,000 - 420,000; Full time

Benefits offered by this job

Competitive salary in AED

Healthcare package

Leave policy

Incentive programs

Forbes Travel Guide training

Job summary

Wynn Al Marjan Island seeks a Duty Manager – Enclave to lead the Enclave front office team within a luxury resort environment in the UAE. You will ensure seamless check-in/check-out, personalized guest experiences, and proactive service recovery for a discerning clientele.

Responsibilities include coordinating with housekeeping, concierge, and other departments, supervising staff, and maintaining Forbes Five-Star quality. Fluency in English is required, with additional languages a plus.

Qualifications

• Minimum 3–4 years of experience in front office or guest services, with supervisory experience preferred.
• Experience in luxury hospitality and handling VIP guests.
• Strong leadership, communication, and problem-solving skills.
• Proficiency in property management systems and Microsoft Office.
• Fluency in English; additional languages are a plus.
• Shift-based schedule including weekends, holidays, and evenings.
• May involve standing for extended periods and handling guest luggage or amenities.
• Prior experience and training with Forbes Travel Guide standards required.

Responsibilities

• Oversee and support the Enclave front office team during assigned shifts.
• Ensure smooth check-in/check-out processes and personalized guest experiences.
• Handle guest concerns and service recovery with professionalism and discretion.
• Coordinate with housekeeping, concierge, butler services, and other departments to fulfill guest requests.
• Monitor guest feedback and assist in implementing service enhancements.
• Maintain accurate records of guest preferences, incidents, and service notes.
• Assist in training and mentoring Enclave team members.
• Ensure compliance with brand standards, safety protocols, and operational procedures.
• Ensure qualitative Forbes Five-Star standards are met.
• Act as the point of contact for VIP guests, ensuring their needs are anticipated and met.
• Support the Duty Manager in managing shift operations and reporting.

Skills

Front office

Guest services

Supervisory experience

Leadership

Communication

Problem-solving

Property management systems

Microsoft Office

English fluency

VIP guest handling

Tools

None

Job description

Wynn Al Marjan Island seeks a Duty Manager – Enclave to lead the Enclave front office team within a luxury resort environment in the UAE. You will ensure seamless check-in/check-out, personalized guest experiences, and proactive service recovery for a discerning clientele.

Responsibilities include coordinating with housekeeping, concierge, and other departments, supervising staff, and maintaining Forbes Five-Star quality. Fluency in English is required, with additional languages a plus.