Duty Manager - Enclave

Wynnalmarjanisland; Ras Al Khaimah; On-site; AED 133,920 - 167,400; Full time

Benefits offered by this job

Healthcare package

Excellent leave policy

Incentive programs

Job summary

Wynnalmarjanisland is seeking a Duty Manager – Enclave to oversee front office operations at their opulent resort in Ras Al Khaimah, UAE. This role involves ensuring a seamless guest experience, managing the front office team, and maintaining quality standards.

The ideal candidate will have 3-4 years of experience in guest services, a strong background in luxury hospitality, and exceptional problem-solving abilities. Competitive salary and numerous employee benefits are offered.

Qualifications

• 3–4 years of experience in front office or guest services, supervisory experience preferred.
• Experience in luxury hospitality and handling VIP guests.
• Fluency in English; additional languages are a plus.
• Prior experience and training with Forbes Travel Guide standards required.

Responsibilities

• Oversee and support the Enclave front office team during assigned shifts.
• Ensure smooth check-in/check-out processes and personalized guest experiences.
• Handle guest concerns and service recovery with professionalism.
• Coordinate with housekeeping, concierge, and other departments to fulfill guest requests.
• Monitor guest feedback and assist in implementing service enhancements.

Skills

Leadership

Communication

Problem-solving

Guest services

Microsoft Office

Tools

Property management systems

Job description

On schedule to open in the United Arab Emirates in 2027, Wynn Al Marjan Island has been created as an opulent and entertaining beachside destination for discerning guests to play and relax. Located less than 50 minutes from Dubai International Airport, this integrated resort offering 1,530 rooms and suites, 22 restaurants and lounges, a theatre, nightclub, and five-star spa is currently under construction on a picturesque island that gracefully curves into the Arabian Gulf.

About the Position:

Wynn Al Marjan Island is currently seeking a Duty Manager – Enclave to join theresort’s Enclave Operations team.

The primary duties and responsibilities of this role are:

Oversee and support the Enclave front office team during assigned shifts.

Ensure smooth check-in/check-out processes and personalized guest experiences.

Handle guest concerns and service recovery with professionalism and discretion.

Coordinate with housekeeping, concierge, butler services, and other departments to fulfill guest requests.

Monitor guest feedback and assist in implementing service enhancements.

Maintain accurate records of guest preferences, incidents, and service notes.

Assist in training and mentoring Enclave team members.

Ensure compliance with brand standards, safety protocols, and operational procedures.

Ensure qualitative Forbes Five-Star standards are met.

Act as the point of contact for VIP guests, ensuring their needs are anticipated and met.

Support the Duty Manager in managing shift operations and reporting.

About You:

The ideal candidate for this position will have the following experience and qualifications:

Minimum 3–4 years of experience in front office or guest services, with supervisory experience preferred.

Experience in luxury hospitality and handling VIP guests.

Strong leadership, communication, and problem-solving skills.

Proficiency in property management systems and Microsoft Office.

Fluency in English; additional languages are a plus.

Professional appearance and guest-centric attitude.

Shift-based schedule including weekends, holidays, and evenings.

May involve standing for extended periods and handling guest luggage or amenities.

Prior experience and training with Forbes Travel Guide standards required.

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and incentive programs, and other employee benefits . The result is a package that makes this role highly attractive to outstanding applicant sseeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.