VIP Front Office Duty Manager Forbes Five-Star Luxury

Wynnalmarjanisland; Ras Al Khaimah; On-site; AED 133,920 - 167,400; Full time

Benefits offered by this job

Healthcare package

Excellent leave policy

Incentive programs

Job summary

Wynnalmarjanisland is seeking a Duty Manager – Enclave to oversee front office operations at their opulent resort in Ras Al Khaimah, UAE. This role involves ensuring a seamless guest experience, managing the front office team, and maintaining quality standards.

The ideal candidate will have 3-4 years of experience in guest services, a strong background in luxury hospitality, and exceptional problem-solving abilities. Competitive salary and numerous employee benefits are offered.

Qualifications

• 3–4 years of experience in front office or guest services, supervisory experience preferred.
• Experience in luxury hospitality and handling VIP guests.
• Fluency in English; additional languages are a plus.
• Prior experience and training with Forbes Travel Guide standards required.

Responsibilities

• Oversee and support the Enclave front office team during assigned shifts.
• Ensure smooth check-in/check-out processes and personalized guest experiences.
• Handle guest concerns and service recovery with professionalism.
• Coordinate with housekeeping, concierge, and other departments to fulfill guest requests.
• Monitor guest feedback and assist in implementing service enhancements.

Skills

Leadership

Communication

Problem-solving

Guest services

Microsoft Office

Tools

Property management systems

Job description

Wynnalmarjanisland is seeking a Duty Manager – Enclave to oversee front office operations at their opulent resort in Ras Al Khaimah, UAE. This role involves ensuring a seamless guest experience, managing the front office team, and maintaining quality standards.

The ideal candidate will have 3-4 years of experience in guest services, a strong background in luxury hospitality, and exceptional problem-solving abilities. Competitive salary and numerous employee benefits are offered.