Lux F&B Reservations Sales Specialist

FIVE Hotels and Resorts; Dubai; On-site; AED 24,000 - 29,000; Full time

Job summary

FIVE Hotels and Resorts in Dubai is seeking a Reservations Sales Agent to convert inquiries into confirmed reservations for our Luxury F&B experiences. You will handle inbound calls and online chats, upsell offerings, and maintain guest satisfaction with a professional, FIVE-styled service standard.

The role requires 1-2 years of sales experience in a luxury hotel, strong communication, Opera PMS proficiency, and fluency in English.

Qualifications

• 1-2 years of Sales experience in a Luxury Hotel environment in the UAE.
• Excellent communication and interpersonal skills in English.
• Proactive, detail-oriented with guest-centric mindset.

Responsibilities

• Handle inbound calls and online chats to convert inquiries into Reservations.
• Upsell FIVE's Food & Beverage offerings to boost revenue.
• Maintain records of guest interactions and ensure prompt follow-up.
• Adhere to SOPs and safety standards while delivering FIVE's service standards.
• Collaborate with FIVE Tribe and departments to ensure a seamless guest journey.

Skills

Sales experience

Communication skills

English fluency

Guest relations

Tools

Opera PMS

Word

Excel

Outlook

Job description

FIVE Hotels and Resorts in Dubai is seeking a Reservations Sales Agent to convert inquiries into confirmed reservations for our Luxury F&B experiences. You will handle inbound calls and online chats, upsell offerings, and maintain guest satisfaction with a professional, FIVE-styled service standard.

The role requires 1-2 years of sales experience in a luxury hotel, strong communication, Opera PMS proficiency, and fluency in English.