Front Office Leader – Luxury Guest Experience

FIVE Hotels and Resorts; United Arab Emirates; Vor Ort; AED 28.000 - 34.000; Vollzeit

Zusammenfassung

FIVE Hotels and Resorts in the United Arab Emirates seeks a Front Office professional to oversee reception operations and deliver FIVE-star guest experiences. The role requires 2-3 years in Front Office within hotels, leisure, or retail, plus exceptional communication and leadership skills.

Proficiency in Opera PMS and MS Office is preferred, with flexibility for weekends and holidays. The ideal candidate brings a welcoming energy, strong English language ability, and a commitment to upselling

Qualifikationen

• 2-3 years in Front Office within a Hotel, Leisure or Retail.
• Fluency in English; multilingual ability preferred.
• Strong verbal and written communication skills.
• Proficiency with Word, Excel, and Outlook; Opera PMS knowledge.
• Ability to work across weekends and holidays.

Aufgaben

• Oversee reception operations for check-in/out.
• Lead and inspire the Front Office team.
• Maintain high guest service and upsell FIVE's services and facilities.
• Ensure impeccable communication and multilingual capabilities.
• Ensure compliance with health and safety standards.

Kenntnisse

Front Office experience

Customer service

English fluency

MS Office

Upselling

Leadership

Teamwork

Grooming standards

Tools

Opera PMS

Jobbeschreibung

FIVE Hotels and Resorts in the United Arab Emirates seeks a Front Office professional to oversee reception operations and deliver FIVE-star guest experiences. The role requires 2-3 years in Front Office within hotels, leisure, or retail, plus exceptional communication and leadership skills.

Proficiency in Opera PMS and MS Office is preferred, with flexibility for weekends and holidays. The ideal candidate brings a welcoming energy, strong English language ability, and a commitment to upselling