Lux 5-Star Hotel Front Desk Agent | Guest Experience Pro

Career Land Center; Dubai; On-site; AED 39,000 - 61,000; Full time

Benefits offered by this job

Free accommodation

Free transportation

Paid annual leave

Paid public holidays

Annual return air ticket

Work visa coverage

Medical insurance

End-of-service gratuity

Overtime pay

5-star environment

Career development

Job summary

Career Land Center is seeking an experienced Hotel Receptionist for a prestigious 5-star hotel in Dubai. The role focuses on delivering exceptional guest service, efficient check-ins/outs, and accurate record-keeping using the hotel PMS. VIP guest support and premium service are emphasized.

The ideal candidate has 2+ years in a 4- or 5-star environment, fluent English, professional appearance, and a customer-first mindset. Competitive salary with benefits and a 6-day work week are offered.

Qualifications

• 2+ years of experience as Hotel Receptionist or Front Desk Agent in a 4- or 5-star hotel.
• Luxury hospitality experience is highly preferred.
• Excellent English communication skills.
• Professional appearance, grooming and positive attitude.
• Strong customer service and interpersonal skills.
• Good problem-solving abilities and the ability to handle guest complaints diplomatically.
• Familiarity with hotel property management systems (PMS).
• Good computer skills and attention to detail.
• Ability to work under pressure in a fast-paced hotel environment.
• Flexible to work shifts, weekends, and public holidays.
• Willing to relocate to the location of the hotel.

Responsibilities

• Welcoming guests in a warm, professional manner.
• Managing guest check-ins and check-outs efficiently.
• Handling room reservations, cancellations and inquiries.
• Providing information about facilities, hours and local attractions.
• Answering calls, emails and guest inquiries promptly.
• Resolving guest requests and complaints professionally and timely.
• Coordinating with housekeeping, concierge and other departments.
• Processing payments and updating guest records in the PMS.
• Following hotel procedures and confidentiality policies.
• Assisting VIP guests with personalized service.

Skills

Customer service

Interpersonal skills

Problem solving

Attention to detail

English proficiency

PMS software

Computer skills

Tools

PMS software

Computer skills

Job description

Career Land Center is seeking an experienced Hotel Receptionist for a prestigious 5-star hotel in Dubai. The role focuses on delivering exceptional guest service, efficient check-ins/outs, and accurate record-keeping using the hotel PMS. VIP guest support and premium service are emphasized.

The ideal candidate has 2+ years in a 4- or 5-star environment, fluent English, professional appearance, and a customer-first mindset. Competitive salary with benefits and a 6-day work week are offered.