Guest Relations Agent - Dubai, UAE

Career Land Center, LLC; Dubai; On-site; AED 89,000 - 134,000; Full time

Benefits offered by this job

Accommodation provided

Transportation allowance

Duty meals

Medical insurance

Paid annual leave

End-of-service benefits

Visa sponsorship

Career growth

Job summary

Career Land Center, LLC seeks an experienced Guest Relations Agent for its luxury Dubai hotel to ensure a warm, personalized guest experience. You will welcome guests, assist with check-in/out, and handle VIP guests with attention to detail.

Coordinate with Front Office, Housekeeping, F&B, Concierge, and Reservations to deliver seamless service. Fluent English required; additional languages are a plus, and Opera PMS familiarity is an advantage.

Qualifications

• Experience in Guest Relations, Front Office, Concierge, or luxury hotel guest service.
• Prior experience in a 5-star or international hotel environment preferred.
• Excellent communication and interpersonal skills.
• Fluent in English; additional languages such as Arabic, Russian, French, German, or Chinese are an advantage.
• Familiarity with hotel systems such as Opera PMS is an advantage.

Responsibilities

• Welcome guests upon arrival and provide a professional, friendly, and personalized service experience
• Assist with check-in, check-out, rooming, guest inquiries, and special requests when required
• Handle VIP guests, repeat guests, long-stay guests, and special occasion arrangements with attention to detail
• Maintain strong guest engagement throughout the stay and ensure guest preferences are recorded and followed up
• Respond to guest feedback, concerns, and complaints professionally, ensuring prompt service recovery
• Coordinate closely with Front Office, Housekeeping, F&B, Concierge, Reservations, and other departments to ensure seamless guest service
• Prepare guest amenities, welcome arrangements, room inspections, and personalized touches as per hotel standards
• Maintain accurate guest profiles, preferences, traces, and follow-up records in the hotel system
• Support lobby presence, guest recognition, and arrival/departure experiences
• Ensure all guest interactions reflect international 5-star hotel standards
• Maintain grooming, presentation, confidentiality, and professional conduct at all times

Skills

Guest relations

Front Office

Concierge

Customer service

Tools

Opera PMS

Job description

An international 5-star hotel in Dubai, UAE is seeking an experiencedGuest Relations Agent to join its Front Office team. The ideal candidate must have relevant hotel experience, excellent communication skills, and a genuine passion for delivering a warm, personalized, and luxury guest experience.

Key Responsibilities

• Welcome guests upon arrival and provide a professional, friendly, and personalized service experience

• Assist with check-in, check-out, rooming, guest inquiries, and special requests when required

• Handle VIP guests, repeat guests, long-stay guests, and special occasion arrangements with attention to detail

• Maintain strong guest engagement throughout the stay and ensure guest preferences are recorded and followed up

• Respond to guest feedback, concerns, and complaints professionally, ensuring prompt service recovery

• Coordinate closely with Front Office, Housekeeping, F&B, Concierge, Reservations, and other departments to ensure seamless guest service

• Prepare guest amenities, welcome arrangements, room inspections, and personalized touches as per hotel standards

• Maintain accurate guest profiles, preferences, traces, and follow-up records in the hotel system

• Support lobby presence, guest recognition, and arrival/departure experiences

• Ensure all guest interactions reflect international 5-star hotel standards

• Maintain grooming, presentation, confidentiality, and professional conduct at all times

Requirements

• Must have relevant experience in Guest Relations, Front Office, Concierge, or luxury hotel guest service

• Prior experience in a 5-star or international hotel environment is strongly preferred

• Excellent communication and interpersonal skills

• Strong guest service mindset with a warm, polished, and professional approach

• Ability to handle guest complaints calmly and provide effective service recovery

• Fluent in English; additional languages such as Arabic, Russian, French, German, or Chinese are an advantage

• Presentable, well-groomed, confident, and detail-oriented

• Flexible to work rotating shifts, weekends, and public holidays

• Familiarity with hotel systems such as Opera or similar PMS is an advantage

Benefits

• Competitive monthly salary based on experience

• Employment visa and work permit sponsorship

• Accommodation or accommodation allowance, as per company policy

• Transportation or transportation allowance, as per company policy

• Duty meals provided

• Medical insurance

• Paid annual leave and public holidays as per UAE Labour Law

• End-of-service benefits as per UAE Labour Law

• Career growth opportunity within an international 5-star hotel environment