Guest Experience Concierge — Luxury Front Desk Pro

FIVE Hotels and Resorts; Dubai; On-site; AED 42,000 - 60,000; Full time

Job summary

FIVE Hotels and Resorts in Dubai invites you to join a global lifestyle powerhouse where hospitality, culture, and guest experience converge. In this role you will be the frontline ambassador, welcoming guests and delivering personalised recommendations across our services.

You will own guest inquiries, arrange reservations, and upsell experiences while maintaining FIVE’s standards of grooming and service. A proactive, energetic demeanor and flawless English help you shine in a fast-paced

Qualifications

• 1–2 years of hotel experience preferred.
• Engage guests with lively discussions and recommendations.
• Excellent verbal and written English.
• Strong customer service and upselling abilities.
• Professional grooming and FIVE-Styled presentation.
• Collaborative and team-oriented.

Responsibilities

• Serve as primary guest contact and respond to inquiries.
• Provide information, recommendations, and reservation services.
• Upsell hotel services and facilities.
• Maintain lobby and front-door areas in a Five-Star condition.
• Uphold safety and standards, and assist in emergencies.
• Collaborate with departments to deliver exceptional guest experiences.

Skills

Hotel experience

Guest engagement

English fluency

Customer service

Upselling skills

Teamwork

Grooming standards

Job description

FIVE Hotels and Resorts in Dubai invites you to join a global lifestyle powerhouse where hospitality, culture, and guest experience converge. In this role you will be the frontline ambassador, welcoming guests and delivering personalised recommendations across our services.

You will own guest inquiries, arrange reservations, and upsell experiences while maintaining FIVE’s standards of grooming and service. A proactive, energetic demeanor and flawless English help you shine in a fast-paced