Luxury Concierge & Guest Experience Specialist

Fivehotelsandresorts; Dubai; On-site; AED 89,000 - 123,000; Full time

Job summary

Fivehotelsandresorts is seeking a guest-focused frontline associate in Dubai to deliver exceptional hospitality experiences. You will engage guests with lively conversations, provide bespoke information and reservations, and uphold FIVE’s five-star service standards across the lobby and front-of-house areas.

With 1–2 years hotel experience, you will showcase a professional appearance, strong communication skills, and a proactive, can-do attitude.

Qualifications

• 1–2 years in a hotel environment is advantageous.
• Energetic conversationalist who engages guests with lively discussions and helpful suggestions.
• Professional appearance and adherence to FIVE grooming standards.
• Impeccable verbal and written English; additional languages are a plus.
• Strong teamwork and cross-department collaboration.

Responsibilities

• Engage guests with discussions and recommendations; provide bespoke information, reservations and tickets.
• Upsell services and facilities to maximise room occupancy and guest satisfaction.
• Maintain a welcoming lobby/front-door area and ensure safety and cleanliness.
• Assist with guest luggage and basic front-of-house duties.
• Collaborate with other departments to deliver FIVE’s renowned service standards.

Skills

Guest interaction

Communication

Grooming standards

Teamwork

Can-do spirit

English fluency

Upselling

Tools

Property Management Systems

Job description

Fivehotelsandresorts is seeking a guest-focused frontline associate in Dubai to deliver exceptional hospitality experiences. You will engage guests with lively conversations, provide bespoke information and reservations, and uphold FIVE’s five-star service standards across the lobby and front-of-house areas.

With 1–2 years hotel experience, you will showcase a professional appearance, strong communication skills, and a proactive, can-do attitude.