Loyalty & CRM Operations Specialist

Talal Group Of Companies; Dubai; On-site; AED 89,000 - 156,000; Full time

Job summary

Talal Group Of Companies seeks a CRM loyalty operations professional to oversee loyalty rules, coordinate with support and operations, and manage the loyalty side of the e-commerce app from integration through launch. You will coordinate with IT and vendors to test, validate, and optimize loyalty features for sign-ups, points earning and redemption, and offers.

The role involves cross-functional collaboration with Marketing, Operations, IT and Customer Support, plus data-driven reporting of

Qualifications

• Bachelor’s degree in Business, Marketing, Data, or related discipline.
• 0–3 years of experience in CRM, loyalty, analytics, e-commerce, or marketing operations.
• Strong knowledge of Excel / Google Sheets; Power BI and basic SQL exposure is an advantage.
• Exposure to e-commerce or mobile app flows, requirement documentation, or user acceptance testing is an advantage.

Responsibilities

• Support loyalty earn & burn rules, bonus points, coupons, vouchers, and tier benefits; monitor and coordinate with support teams.
• Manage loyalty aspects of the e-commerce app from integration through launch and ongoing operation.
• Assist in CRM campaign execution across App, SMS, Email, WhatsApp, and in-store channels; ensure QA checks are performed.

Skills

CRM loyalty analytics

Excel Google Sheets

Power BI

SQL exposure

Education

Bachelor’s degree in Business Marketing Data or related

Tools

Excel

Google Sheets

Power BI

SQL

Job description

Talal Group Of Companies seeks a CRM loyalty operations professional to oversee loyalty rules, coordinate with support and operations, and manage the loyalty side of the e-commerce app from integration through launch. You will coordinate with IT and vendors to test, validate, and optimize loyalty features for sign-ups, points earning and redemption, and offers.

The role involves cross-functional collaboration with Marketing, Operations, IT and Customer Support, plus data-driven reporting of