Lobby Lounge Waiter/ess – Luxury Hotel, MOstay Benefits

Mandarin Oriental Group; Dubai; On-site; AED 50,000 - 84,000; Full time

Benefits offered by this job

MOstay programme

Health & wellness benefits

Duty meals

Hotel staff transportation

Job summary

Mandarin Oriental Downtown, Dubai is seeking a Waiter/ess for our Lobby Lounge to deliver exceptional dining experiences. You will serve guests, take orders, and ensure flawless service in a luxury hotel setting.

Based at the hotel, you will support the Food & Beverage team, engage with guests, and upsell drinks and bites while maintaining MOHG standards. Fluency in English is required; Arabic a plus.

Qualifications

• High School qualification is preferred; a degree in Hospitality/Hotel/Business is advantageous.
• Minimum 2 years’ experience as a waiter/waitress, preferably in luxury hotels or high‑volume venues.
• Strong verbal and written English communication; Arabic is a plus.
• Knowledge of standard dining service procedures and cashiering/ POS practices.

Responsibilities

• Maintain knowledge of lounge menu and signature drinks; offer suggestions to guests.
• Take food and beverage orders, communicate with kitchen and bar, ensure timely delivery.
• Address dietary needs and guest preferences, informing relevant staff as needed.
• Provide attentive, personalized service; upsell where appropriate to enhance revenue.
• Operate POS system, handle billing, clear and reset tables per standards.
• Create WOW moments and ensure guest satisfaction from arrival to departure.

Skills

English communication

Guest service

Interpersonal skills

Education

High School diploma

Tools

POS system

Job description

Mandarin Oriental Downtown, Dubai is seeking a Waiter/ess for our Lobby Lounge to deliver exceptional dining experiences. You will serve guests, take orders, and ensure flawless service in a luxury hotel setting.

Based at the hotel, you will support the Food & Beverage team, engage with guests, and upsell drinks and bites while maintaining MOHG standards. Fluency in English is required; Arabic a plus.