Waiter/ Waitress - Lobby Lounge

Mandarin Oriental Hotel Group; Dubai; On-site; AED 47,000 - 71,000; Full time

Job summary

Mandarin Oriental Downtown Dubai, within the Food and Beverage Department, is seeking a Waiter/ess for our Lobby Lounge to deliver an exceptional dining experience. You will take orders, serve food and beverages, and ensure every guest’s visit meets MOHG standards.

We require at least 2 years’ experience in a high-volume or luxury hotel, strong English communication, and the ability to work flexible shifts. Arabic language is a plus; familiarity with POS systems and cashiering is preferred.

Qualifications

• High School qualification or equivalent preferred; a degree in Hospitality/Hotel/Business Management is advantageous.
• Minimum 2 years experience as a Waiter/ess, preferably in a high-volume restaurant or luxury hotel.
• Strong English communication skills; Arabic language is a plus.
• Knowledge of acceptable dining service procedures and familiar with POS and cashiering procedures.
• Ability to stand for extended periods and work flexible shifts including evenings, weekends and holidays.

Responsibilities

• Take orders, serve food and beverages.
• Communicate orders to kitchen and bar promptly.
• Address dietary requests or special preferences professionally.
• Upsell services and products to guests.
• Operate the POS system and handle billing.
• Set up and clear tables according to restaurant standards.
• Create WOW moments and ensure guest satisfaction from arrival to departure.

Skills

Verbal communication

Written communication

Arabic language

Customer service

Upselling

Education

High School qualification

Degree in Hospitality/Hotel/Business Management

Job description

About the job

Based at the Mandarin Oriental Downtown Dubai within the Food and Beverage Department in Dubai as a Waiter ess in our Lobby Lounge you play a critical role in providing an exceptional dining experience for our guests This includes taking orders serving food and beverages and ensuring that every aspect of the dining experience meets our standards The Waiter ess will report to the Restaurants Bars amp Experiences RB amp E Supervisor As a Waiter ess you will be responsible for the following duties

Maintain comprehensive knowledge of the Lounge menu including light meals beverages and signature drinks Offer suggestions and answer questions to enhance the guest experience Take accurate food and beverage orders from guests communicate clearly to the kitchen and bar staff and ensure all orders are delivered promptly and according to guest specifications Address special requests or dietary needs professionally and carefully ensuring management and kitchen colleagues are informed of guest preferences or allergies Provide attentive and personalized service to guests ensuring their needs are met efficiently and gracefully Properly upsell services and products to guests enhancing service and generating increased revenue Operated the POS system to process food and beverage orders performed billing tasks according to hotel and cashiering policies and set up and cleared tables according to restaurant standards Create WOW moments to surprise and delight guests ensuring customer satisfaction from arrival to departure following MOHG Legendary Quality Experiences LQES

A High School qualification or equivalent is preferred, and a Degree or higher national diploma in Hospitality/Hotel/Business Management is advantageous. Minimum 2 years experience working as a Waiter/ess, preferably in a high-volume restaurant or luxury hotel. Strong verbal and written communication skills in English, with additional languages such as Arabic being a plus. Knowledge of acceptable dining service procedures and standards, and familiarity with restaurant point of sales and cashiering procedures. Strong interpersonal and communication skills, ability to interact effectively with guests and colleagues, and understanding of the service flow. Demonstrates the physical ability to stand for extended periods and the flexibility to work a variety of shifts, including evenings, weekends, and holidays, in accordance with business requirements.