Luxury Hostess: Reservations & Guest Experience

Mandarin Oriental Group; Dubai; On-site; AED 50,000 - 73,000; Full time

Job summary

Mandarin Oriental Downtown, Dubai is seeking a Hostess – Lobby Lounge to join our team. The Hostess will manage reservations, greet guests, escort patrons, and uphold exceptional service standards in a luxury hotel setting.

Based in Dubai, you will handle inquiries via phone, email, and in person, update guest preferences, and support outlets as needed. Prior experience in high-volume hospitality and strong communication are essential for success.

Qualifications

• Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred.
• Experience as Host in a high-volume restaurant with highest levels of service is preferred.
• Minimum 2 years’ experience working as Host in a luxury hotel environment.
• Ability to understand guest needs and to deliver superior customer service.
• Ability to work long hours with a strong focus on operational excellence.
• Familiar with Table Management System procedures is preferred.

Responsibilities

• Have a very good understanding of the outlet’s concept and food and beverage offerings including promotions and be able to verbally explain those to the guests.
• Display proper and professional phone etiquette and assure that all guest details and requests are clearly registered and communicated.
• Take reservations by phone, by email, through internet booking applications and in person and update the reservations system accordingly as per the standards in place.
• To reconfirm all reservations by phone or email at the set timely standard and schedule the reservations and planned seating arrangements with management prior to service period.
• Constantly update the reservation system with an accurate table count and ensure to update and reinstate all available tables as soon as possible.
• Welcome and escort patrons with the overall objective to delight and satisfy each and every guest and if needed she/he will assist and reasonably escort and direct the patron to other destinations within the hotel.

Skills

Customer service

Communication

Guest interaction

Education

Degree or Higher National Diploma in Hospitality/Hotel/Business Management

Tools

Table Management System

Job description

Mandarin Oriental Downtown, Dubai is seeking a Hostess – Lobby Lounge to join our team. The Hostess will manage reservations, greet guests, escort patrons, and uphold exceptional service standards in a luxury hotel setting.

Based in Dubai, you will handle inquiries via phone, email, and in person, update guest preferences, and support outlets as needed. Prior experience in high-volume hospitality and strong communication are essential for success.