Guest Experience Ambassador - Front Desk

Rotana; Abu Dhabi; On-site; AED 56,000 - 89,000; Full time

Job summary

Rotana in Abu Dhabi is seeking a Front Office professional to deliver warm, guest-focused service at the hotel entrance and front desk.

You will greet guests, assist with check-in, promote services, handle reservations, and respond to inquiries, while upholding Rotana standards.

A diploma or degree in hospitality is required for this full-time, on-site role, with a closing date of 29 November 2026.

Qualifications

• Diploma or degree in hospitality.

Responsibilities

• Offer consistently professional, friendly, warm and engaging service
• Be available for Guests at all times as a point of contact
• Represent Arabian Cultural Connection program and interact with guests using the coffee and dates station
• Welcome guests at the hotel main door and escort to check-in; attend to guests on queue
• Register guests on queue using Tablet Registration tool while waiting to check-in
• Promote Rotana services and rewards, and seek revenue opportunities
• Maintain knowledge of hotel and local services; respond to Guest queries
• Deal promptly and pleasantly with queries
• Be aware of special offers, promotions, packages to promote

Skills

Customer Focus

Teamwork

Tablet Registration Tool

Education

Diploma / Degree in Hospitality

Tools

Tablet Registration Tool

Job description

Rotana in Abu Dhabi is seeking a Front Office professional to deliver warm, guest-focused service at the hotel entrance and front desk.

You will greet guests, assist with check-in, promote services, handle reservations, and respond to inquiries, while upholding Rotana standards.

A diploma or degree in hospitality is required for this full-time, on-site role, with a closing date of 29 November 2026.