Lobby Ambassador - Dubai, UAE

Career Land Center, LLC; Abu Dhabi; On-site; AED 67,000 - 100,000; Full time

Benefits offered by this job

Employment visa sponsorship

Accommodation or allowance

Transportation allowance

Duty meals

Medical insurance

Paid annual leave

End-of-service benefits

Job summary

Dubai Luxury Hotel is seeking an experienced Lobby Ambassador to join its Front Office team. You will welcome guests, manage the lobby flow, and coordinate with Concierge, Bell Desk, and Guest Relations to ensure a seamless arrival and stay.

The ideal candidate has luxury hotel experience, outstanding communication, a polished presence, and fluency in English; additional languages are a plus. This on-site role offers visa sponsorship, housing options, and comprehensive benefits.

Qualifications

• Experience in Front Office/Guest Relations or Concierge in luxury hotels.
• 5-star or international hotel environment preferred.
• Excellent communication and interpersonal skills.
• Presentable and professional appearance.

Responsibilities

• Welcome guests and create a memorable first impression.
• Maintain a strong lobby presence and assist with directions and inquiries.
• Coordinate with Front Office, Concierge, Bell Desk, Valet, and Guest Relations.
• Recognize VIP and repeat guests and ensure personalized attention.
• Manage lobby flow and assist during busy periods.
• Escort guests and provide information on facilities and local attractions.
• Anticipate guest needs and respond promptly to requests.
• Report feedback or service opportunities to relevant departments.
• Maintain lobby presentation and professional conduct.

Skills

Front Office experience

Guest service mindset

Communication skills

Interpersonal skills

English fluency

Luxury hotel guest service

Job description

An international 5-star hotel in Dubai, UAE is seeking an experienced Lobby Ambassador to join its Front Office team. The ideal candidate must have relevant hotel experience, excellent guest interaction skills, and a polished, welcoming presence to create a strong first impression for guests upon arrival.

Key Responsibilities

• Welcome and greet guests warmly upon arrival, ensuring a professional and memorable first impression
• Maintain strong lobby presence and assist guests with directions, inquiries, and general information
• Support smooth arrival and departure experiences by coordinating with Front Office, Concierge, Bell Desk, Valet, and Guest Relations teams
• Recognize VIP guests, repeat guests, and special occasion guests, ensuring personalized attention and proper follow-up
• Assist with queue management, lobby flow, guest guidance, and service coordination during busy periods
• Escort guests when required and provide information about hotel facilities, dining outlets, services, and local attractions
• Anticipate guest needs and respond promptly to requests in a courteous and professional manner
• Report guest feedback, complaints, or service opportunities to the relevant department for immediate action
• Ensure the lobby area remains presentable, welcoming, and aligned with international 5-star hotel standards
• Maintain grooming, posture, communication, confidentiality, and professional conduct at all times

Requirements

• Must have relevant experience in Front Office, Guest Relations, Concierge, Lobby Host, or luxury hotel guest service
• Prior experience in a 5-star or international hotel environment is strongly preferred
• Excellent communication and interpersonal skills
• Strong guest service mindset with a warm, confident, and professional approach
• Presentable, well-groomed, and able to represent a luxury hotel image
• Ability to handle guest inquiries, complaints, and busy lobby operations calmly and efficiently
• Fluent in English; additional languages such as Arabic, Russian, French, German, or Chinese are an advantage
• Flexible to work rotating shifts, weekends, and public holidays
• Familiarity with hotel operations and guest journey standards is an advantage

Benefits

• Competitive monthly salary based on experience
• Employment visa and work permit sponsorship
• Accommodation or accommodation allowance, as per company policy
• Transportation or transportation allowance, as per company policyDuty meals provided
• Medical insurance
• Paid annual leave and public holidays as per UAE Labour Law
• End-of-service benefits as per UAE Labour Law
• Career growth opportunity within an international 5-star hotel environment