Lobby Ambassador - Emirati Talent

Tanqeeb; Abu Dhabi; On-site; AED 45,000 - 78,000; Full time

Job summary

Tanqeeb is seeking a Front Office Lobby Ambassador in Abu Dhabi to warmly welcome guests and provide efficient service at all times. You will be the main contact at the entrance, escort guests to check-in, respond to inquiries, and actively promote hotel services and promotions.

The role emphasizes proactive guest engagement, awareness of restaurant reservations, and delivering a high standard of Rotana service to VIP and Rewards guests.

Qualifications

• Strong hospitality mindset with professional demeanor.
• Excellent interpersonal and verbal communication.
• Ability to anticipate guest needs and respond promptly.
• Proactive attitude to meet and greet guests with warmth.

Responsibilities

• Offer consistently professional, friendly, warm and engaging service.
• Be available for Guests at all times as a point of contact.
• Represent Arabian Cultural Connection standards and interact with guests at the coffee and dates station.
• Welcome guests at hotel main door, escort to check-in point, and assist during breakfast queues.
• Use Tablet Registration to register guests while waiting for check-in at Front Desk.
• Extend personal service to Club Rotana, VIP Guests, and Rotana Rewards Guests.
• Meet arriving guests at the main entrance and assist with transportation exits.
• Seek revenue opportunities such as restaurant reservations and sales leads.
• Maintain up-to-date knowledge of hotel and local services and respond to queries.
• Handle queries promptly, efficiently and politely.
• Be aware of offers, promotions, and packages to promote to guests.

Skills

Hospitality

Customer service

Communication

Guest relations

Job description

Job description

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

As a Lobby Ambassador you are responsible to receive and give a warm welcome to our guests, providing an efficient and courteous approach at all times and your role will include key responsibilities such as:

• Offer consistently professional, friendly, warm and engaging service
• Be available for Guests at all times as a point of contact
• Actively represent all standards of the Arabian Cultural Connection program, and interact with guests using the coffee and dates station
• Plays vital part in the Rotana Service Distinction program, by welcoming guests upon arrival to the hotel main door, escorting guests to check-in point, attending to guests on queue, greeting guests on their way to breakfast and inquire about their satisfaction, and bidding farewell to departing guests at the hotel main door
• Use the Tablet Registration tool to register guests on queue while waiting for their turn to check-in at the Front Desk
• Extend personal service and attention to all Guests, with particular emphasis to Club Rotana, VIP Guests, and Rotana Rewards Guests
• Proactively meet arriving guests at the main entrance and once they exit their transportation
• Seeks out revenue opportunities such as taking restaurant reservations, sales leads etc.
• Maintains and promotes up to date knowledge of the hotel and local services and supply information and respond to Guest queries
• Deal promptly, efficiently and pleasantly with any queries
• Be aware of all special offers, promotions, and packages at the hotel to promote to guests

Preferred candidate

Gender

Female