Lobby Ambassador - Emirati Talent

Rotana Hotels; Abu Dhabi; On-site; AED 42,000 - 72,000; Full time

Job summary

Rotana Hotels in Abu Dhabi is seeking a Front Office Lobby Ambassador to warmly welcome guests and provide efficient, courteous service at all times. The role includes greeting guests at the main entrance, guiding them to check-in, assisting with queues, and promoting hotel offers.

The Ambassador will maintain up-to-date knowledge of local services, respond to guest queries with a smile, and actively represent Rotana standards and rewards programs while delivering memorable guest experiences in

Responsibilities

• Offer consistently professional, friendly, warm and engaging service
• Be available for Guests at all times as a point of contact
• Actively represent all standards of the Arabian Cultural Connection program, and interact with guests using the coffee and dates station
• Welcoming guests upon arrival, escorting guests to check-in point, attending to guests on queue, greeting guests on their way to breakfast and bidding farewell to departing guests
• Use the Tablet Registration tool to register guests on queue while waiting for their turn to check-in at the Front Desk
• Extend personal service and attention to all Guests, with emphasis to Club Rotana, VIP Guests, and Rotana Rewards Guests
• Proactively meet arriving guests at the main entrance and once they exit their transportation
• Seeks out revenue opportunities such as taking restaurant reservations, sales leads etc.
• Maintains up to date knowledge of the hotel and local services and respond to Guest queries
• Deal promptly, efficiently and pleasantly with queries
• Be aware of all special offers, promotions, and packages at the hotel to promote to guests

Job description

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

As a Lobby Ambassador you are responsible to receive and give a warm welcome to our guests, providing an efficient and courteous approach at all times and your role will include key responsibilities such as:

• Offer consistently professional, friendly, warm and engaging service
• Be available for Guests at all times as a point of contact
• Actively represent all standards of the Arabian Cultural Connection program, and interact with guests using the coffee and dates station
• Plays vital part in the Rotana Service Distinction program, by welcoming guests upon arrival to the hotel main door, escorting guests to check-in point, attending to guests on queue, greeting guests on their way to breakfast and inquire about their satisfaction, and bidding farewell to departing guests at the hotel main door
• Use the Tablet Registration tool to register guests on queue while waiting for their turn to check-in at the Front Desk
• Extend personal service and attention to all Guests, with particular emphasis to Club Rotana, VIP Guests, and Rotana Rewards Guests
• Proactively meet arriving guests at the main entrance and once they exit their transportation
• Seeks out revenue opportunities such as taking restaurant reservations, sales leads etc.
• Maintains and promotes up to date knowledge of the hotel and local services and supply information and respond to Guest queries
• Deal promptly, efficiently and pleasantly with any queries
• Be aware of all special offers, promotions, and packages at the hotel to promote to guests