Learning and Development Manager

Hilton; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading international hotel chain is seeking a Learning & Development Manager for their Dubai location. The role requires a focus on developing staff training programs, specifically in line with Forbes standards, to enhance the guest experience. The ideal candidate will have a strong background in learning and development within the luxury hotel sector, exceptional communication skills, and the ability to build relationships. With a commitment to high service levels, this role offers the opportunity to help shape the training landscape at a prestigious establishment.

Qualifications

• Minimum of 3 years of experience as Learning & Development Manager in a luxury hotel.
• Strong ability to analyze and process information.
• Demonstrated capability to develop interpersonal relationships.

Responsibilities

• Support departments in developing leadership capabilities.
• Drive Forbes Travel Guide training standards across departments.
• Prepare annual training plans and calendars for the hotel.

Skills

Experience in Learning & Development

Knowledge of Forbes standards

Strong communication skills

People management skills

Proficiency in Microsoft Word and PowerPoint

Education

Tertiary qualifications in Training or Human Resources

Job description

Overview

What are we looking for

A Learning & Development Manager for the Waldorf Astoria Dubai International Financial Centre is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:

• Minimum of 3 years of experience in a similar role as Learning & Development Manager in a luxury hotel.
• Solid knowledge of Forbes standards is required.
• Previous experience in leading the partnership process with Forbes and achieving the Five-Star rating that verifies luxury hotels and elevate the guest experience.
• Thorough knowledge of modern learning and development tools and technique.
• Strong knowledge of statistics and ability to analyze and process information.
• Exceptional communication and presentation skills.
• Excellent people management skills.
• Demonstrated ability to develop interpersonal relationships.
• Committed to delivering a high level of customer service both internally and externally.
• Excellent grooming standards.
• Flexibility to respond to a range of different work situations.
• Ability to work on their own or in teams
• Proficiency with computers and computer programs including Microsoft Word PowerPoint

• It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
• Tertiary qualifications or other collegiate-level degree in Training or Human Resources.
• Previous experience in UAE.

What will it be like to work for Waldorf Astoria Hotels & Resorts

Waldorf Astoria provides guests the exceptional environment and the personalised attention of True Waldorf Service that creates a singular experience. If you understand the value of personalised attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service you may just be the person we are looking for!

What will I be doing

As a Learning & Development Manager for Waldorf Astoria Dubai International Financial Centre you serve as an integral component of the Human Resources function by supporting learning and development initiatives through Hilton's comprehensive training framework. You will be also monitoring the implementation of training related to Forbes standards. Specifically a Learning & Development Manager will perform the following tasks to the highest standards:

• Support departments in developing cutting edge functional excellence and in developing leadership capabilities.
• Act as a change catalyst in the cultural and organizational transformation of the hotel.
• Drive Forbes Travel Guide training standards by embedding them into departmental learning programs and ensuring consistency in service delivery across the hotel.
• Provide key input of Training aspects for all activities and plans of the hotel.
• Manage the performance management and succession plan process.
• Support individual and team development career development and training and experience-based learning.
• Induct coach and mentor new Team Members and provide training regarding our guest satisfaction program.
• Interact with hotel leaders responsible for people development on a daily basis to provide support to operational departments.
• Partner with departments to deliver training programs and other organizational and leadership development interventions.
• Monitor and conduct learning and development reviews with each department.
• Prepare annual training plans and training calendars for the hotel.
• Work closely with the Department Heads to formulate and agree on comprehensive training procedures to improve our guest satisfaction results and our online scores and position.
• Implement programs that allow the continuous improvement of processes.
• Enforcing the Language of Luxury that is relevant to each department.

EOE/AA/Disabled/Veterans

Required Experience:

Manager