Last-Mile Process Improvement Specialist (ACES)

Amazon; Dubai; On-site; AED 100,000 - 140,000; Full time

Job summary

Amazon seeks a Continuous Improvement Specialist (UAE National only) to drive TREX/ACES initiatives across Last Mile delivery stations. You will provide on-ground support, benchmark processes, and standardize practices to improve delivery KPIs and customer satisfaction.

Strong English and Lean skills are essential. You will lead action plans, monitor performance, and collaborate with station teams to translate improvements into measurable results, leveraging MS Office tools and data-driven

Qualifications

• Fluent in English (reading, writing and speaking).
• Experience driving projects to improve operations.
• Proven problem-solving and results delivery within logistics/operations.

Responsibilities

• On-ground support and direct contact with station management for process improvements and benchmarking.
• Contribute to network standardization through sharing best practices.
• Monitor logistics and delivery performance using station and road KPIs.
• Create action plans and execute to drive performance to benchmark rates.
• Act as a key driver for successful order execution and customer satisfaction.

Skills

English fluency

Project experience

Problem solving

Tools

Excel

MS Office

Job description

Amazon seeks a Continuous Improvement Specialist (UAE National only) to drive TREX/ACES initiatives across Last Mile delivery stations. You will provide on-ground support, benchmark processes, and standardize practices to improve delivery KPIs and customer satisfaction.

Strong English and Lean skills are essential. You will lead action plans, monitor performance, and collaborate with station teams to translate improvements into measurable results, leveraging MS Office tools and data-driven