Continuous Improvement Specialist | UAE National only, ACES TREX

Amazon Thunder; United Arab Emirates; On-site; AED 180,000 - 240,000; Full time

Job summary

Q-Express Documents Transport - G25 seeks an ACES Specialist to help standardize last mile processes across SA operations in the UAE. You will partner with station teams to improve delivery quality and drive improvements through practical action plans.

Fluent English is required; knowledge of Lean methods and hands-on problem solving are highly valued. The role involves on-site work and cross-functional collaboration to achieve benchmark performance.

Qualifications

• Speak, write, and read fluently in English.
• Knowledge of Lean methodologies and process improvement.
• Experience driving operations and support-related projects.
• Experience using MS Office, especially Excel.

Responsibilities

• Onground support and first contact for station management on process improvements.
• Share best practices to standardize networks across operations.
• Monitor logistics and delivery KPIs for station and road performance.
• Create action plans and execute to drive performance to benchmarks.
• Drive order execution improvements to enhance customer satisfaction.

Skills

English fluency

Lean methodologies

Project driving

MS Office (Excel)

Problem solving

Tools

MS Office

Job description

Description

The goal of Amazon Logistics is to build a world class last mile operation. Amazon Logistics aims to exceed the expectations of our customers by ensuring that orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible.

To continue to drive process excellence within our Last mile Delivery business, we are currently looking for a TREX (Transportation Excellence) Field Support which we call internally ACES Specialist.

As an ACES (Amazon Customer Excellence Systems) Specialist, you will drive process standardization across SA operations. As a member of the TREX team itself, you will contribute to the optimization of the delivery stations operations, providing station with sufficient knowledge and appropriate tools to improve quality related KPIs.

Your goal is to lead LM quality agenda by solving complex problems with simple and practical solutions by developing a deep knowledge of the operation processes. Creating effective communication plans to provide visibility to all impacted teams of the organization will help you to enable overall process alignment.

Key job responsibilities

• Onground support & firsthand contact for station management regarding process improvements and benchmarking
• You will work on effective change processes and contribute to network standardization via best practice sharing.
• You are in charge of monitoring the logistics and delivery success through set in station and on road performance indicators.
• You will set up actions plans and execute them to drive current performance to benchmark rates.
• In this position, you are a key driver for successful order execution thus positively influence our customer satisfaction.

Basic Qualifications

• Speak, write, and read fluently in English

Preferred Qualifications

• Knowledge of Lean methodologies
• Experience driving projects to improve operations and support-related processes
• Experience using the entire MS Office suite, especially Excel
• Experience in problem solving and delivering results

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Company - Q-Express Documents Transport - G25

Job ID: A10488134