Continuous Improvement Specialist | UAE National only, ACES TREX

Amazon; Dubai; On-site; AED 100,000 - 140,000; Full time

Job summary

Amazon seeks a Continuous Improvement Specialist (UAE National only) to drive TREX/ACES initiatives across Last Mile delivery stations. You will provide on-ground support, benchmark processes, and standardize practices to improve delivery KPIs and customer satisfaction.

Strong English and Lean skills are essential. You will lead action plans, monitor performance, and collaborate with station teams to translate improvements into measurable results, leveraging MS Office tools and data-driven

Qualifications

• Fluent in English (reading, writing and speaking).
• Experience driving projects to improve operations.
• Proven problem-solving and results delivery within logistics/operations.

Responsibilities

• On-ground support and direct contact with station management for process improvements and benchmarking.
• Contribute to network standardization through sharing best practices.
• Monitor logistics and delivery performance using station and road KPIs.
• Create action plans and execute to drive performance to benchmark rates.
• Act as a key driver for successful order execution and customer satisfaction.

Skills

English fluency

Project experience

Problem solving

Tools

Excel

MS Office

Job description

Continuous Improvement Specialist | UAE National only, ACES TREX

ID lavoro: 10488134 | Q-Express Documents Transport - G25

The goal of Amazon Logistics is to build a world class last mile operation. Amazon Logistics aims to exceed the expectations of our customers by ensuring that orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible.

To continue to drive process excellence within our Last mile Delivery business, we are currently looking for a TREX (Transportation Excellence) Field Support which we call internally ACES Specialist.

As an ACES (Amazon Customer Excellence Systems) Specialist, you will drive process standardization across SA operations. As a member of the TREX team itself, you will contribute to the optimization of the delivery stations operations, providing station with sufficient knowledge and appropriate tools to improve quality related KPIs.

Your goal is to lead LM quality agenda by solving complex problems with simple and practical solutions by developing a deep knowledge of the operation processes. Creating effective communication plans to provide visibility to all impacted teams of the organization will help you to enable overall process alignment.

Key job responsibilities

• On-ground support & firsthand contact for station management regarding process improvements and benchmarking
• You will work on effective change processes and contribute to network standardization via best practice sharing.
• You are in charge of monitoring the logistics and delivery success through set in station and on road performance indicators.
• You will set up actions plans and execute them to drive current performance to benchmark rates.
• In this position, you are a key driver for successful order execution thus positively influence our customer satisfaction.

• Speak, write, and read fluently in English
• Knowledge of Lean methodologies
• Experience driving projects to improve operations and support-related processes
• Experience using the entire MS Office suite, especially Excel
• Experience in problem solving and delivering results

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